Crew Scheduling Ops Supervisor

Mesa Airlines, Inc.•Phoenix, AZ

About The Position

This role is responsible for supervising crew manpower on a daily basis, ensuring daily operations from a crew staffing and crew tracking perspective meet all required performance criteria. The supervisor will oversee Crew Schedulers, Crew Leads, Daily Planners, and the Crew Scheduling Trainer. This position also assists with hiring, participates in training programs, and helps develop and revise training documentation. A key aspect of the role is ensuring scheduling compliance with FARs and labor agreements, and interfacing with System Operations Control. The supervisor will also conduct performance evaluations, corrective actions, and participate in department personnel audits. They will prepare and conduct Crew Scheduling Staffing/Operations calls, adjust schedules, issue junior assignments, and approve trades. After-hours and on-call support is required, along with travel for base visits and crewmember appreciation. The role involves developing employee appreciation programs, attending supervisor meetings, and providing support for FLiCA functions and new systems/software testing and training. Interaction with Crew Payroll and performing other assigned duties are also part of the responsibilities.

Requirements

Associates Degree, 2-year business school or equivalent experience H.S. Diploma or GED equivalent
Knowledge of FAR's Part 121 and Part 117
Excellent communication skills
Willing to work varied schedule
Ability to work overtime, as needed
Proficient in Microsoft Office suite
Good listening skills
Strong written and analytical ability required
Ability to analyze operational risk and effectively set up a team for success
Able to make quick decisions and multi-task
Ability to work in all Sabre programs including United and American reservation systems, and all third party software and programs
Equivalent education and experience will be considered.

Responsibilities

Supervising crew manpower on a daily basis while ensuring daily operations from a crew staffing and crew tracking perspective meet all required performance criteria
Supervising Crew Schedulers, Crew Leads, Daily Planners and Crew Scheduling Trainer
Assisting with the hiring of all Crew Scheduling staff members
Participating in the Crew Scheduling Training Programs and writing/revising Crew Scheduling training documentation
Ensuring scheduling compliance with FAR's and both ALPA and AFA labor agreements
Interfacing and coordinating with System Operations Control Inc. as required and at the direction from the Director of System Operations Control
Complete and carry out employee performance evaluations
Complete and conduct corrective action and counseling
Assist with department personnel audits
Prepare and conduct Crew Scheduling Staffing/Operations call when directed by management and on weekends
Adjust schedules and issue junior assignments to maintain sufficient department staffing on a daily basis
Approve trades before/after hours and on weekends when Crew Resource Admin is not available
After hours and on-call support as needed
Travel for base visits and crewmember appreciation as well as at the request of management
Develop and assist with internal employee appreciation programs and events
Attend monthly supervisor meetings
Proficient with FLiCA functions and provide support to Crew Line Adjustments when directed by management
Assist with the testing of new systems/software
Assist with training department personnel in all new systems and/or programs
A key user of all new systems/software
Assist with training of department personnel with any pilot/flight attendant contract changes, CSOM procedure changes, and company policy changes
Interacts and works closely with Crew Payroll
Performs other duties as assigned by the Manager of Crew Resources