Crew Member

Domain•Austin, TX

6d•Onsite

About The Position

Chi'Lantro Catering Drivers are store Crew Members and brand ambassadors focused on creating the ultimate client experience through prompt and professional delivery and setup of catering orders. They are reliable, customer-focused, and committed to food safety, cleanliness, and timely service. The role involves understanding store operations and menu knowledge through Crew Member training, as well as specific Driver training for catering operations. Drivers coordinate with management to accept and pick up orders, follow delivery schedules, communicate potential issues, verify orders, maintain an emergency stock, and ensure proper food safety and handling during transit. Excellent customer service, addressing inquiries, and maintaining a positive attitude are key.

Requirements

Positive attitude.
Strong communication skills.
Commitment to excellence and high standards with a passion for the client.
Valid driver license and proof of auto insurance.
Reliable means of transportation.
Clean driving record.
Food Handler’s Certification.
At least 18 years of age.
Authorized to work in the United States.

Responsibilities

Complete Crew Member training to understand store operations and menu knowledge.
Assist the team at store level when needed.
Complete Driver training to understand catering operations and driver expectations.
Coordinate with the General Manager to accept and pick up orders for stores to deliver.
Follow established delivery schedules and maintain timely deliveries.
Communicate with the Managers on Duty or Catering Department to alert them of potential problems with orders; for example, late delivery, missing items, incorrect orders.
Check address ahead of time to ensure a timely delivery.
Double check order with packslip prior to departure to prevent missing/incorrect items and check order upon arrival at destination.
Have a backup “emergency stock” of catering necessities.
Deliver and set up the catering order.
Follow proper food safety and handling procedures to maintain the quality and integrity of catering orders during transit.
Provide excellent customer service by delivering orders with a positive and professional attitude.
Address customer inquiries and concerns courteously and promptly.