Crew Member
About The Position
The Guest Service Team Member delivers hospitality and manages guest-facing restaurant operations, including front counter, mobile orders, kiosk support, and drive-thru handout. The role helps set the tone for the restaurant by providing confident, timely service, resolving guest issues, and keeping the lobby clean, stocked, and ready for guests. Team members are expected to work with urgency, stay coachable, and contribute to a positive guest experience. This entry-level opportunity offers experience in customer service, time management, problem solving, and communication, with opportunities for leadership training and advancement. The posting describes potential progression to shift lead, department manager, general manager, and corporate-track roles. The restaurant is owned and operated by an independent franchisee, which is the employer responsible for employment decisions.
Requirements
- Stay calm and clear under pressure.
- Be confident, direct, and people-first.
- Be reliable, punctual, and take ownership.
- Thrive in team environments.
- Maintain a professional appearance and tone.
- Show interest in growth and advancement.
Responsibilities
- Manage the front counter, mobile orders, kiosk support, and drive-thru handout.
- Keep the lobby clean, stocked, and guest-ready.
- Resolve guest issues quickly and professionally.
- Deliver memorable greetings, service, and thank-yous.
- Earn positive mentions in VOICE surveys.
- Work quickly, stay alert, and remain coachable.
Benefits
- $20 per hour pay.
- Free meal every shift.
- $100 referral bonus for each referred person who stays after 90 days.
- Leadership training and advancement opportunities.
- Flexible schedules that support your goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
