Crew Member (Overnight Shifts)

Lonestar Market•Houston, TX

About The Position

The Crew Member/Customer Service Associate supports the store management team by completing store-level tasks across food preparation, cash register operations, customer service, housekeeping, stocking, and other store functions. The role helps deliver an exceptional customer experience and supports the company’s vision of fast-casual food with world-class convenience. Crew Members may work in the cash register, coffee, oven, food service, housekeeping, stocking, and—at fuel stores—fuel area functions.

Requirements

Demonstrated exceptional customer service skills.
Relationship-building skills.
Effective communication skills.
Ability to lift up to 50 pounds.
Reliable transportation.
Ability to perform the physical activities and lifting described for cash register, coffee, oven, food service, stocking, and housekeeping duties.
Ability to work safely with hot equipment and use appropriate personal protective equipment.
Ability to work in cold boxes or freezers for extended periods and adapt to abrupt temperature changes.

Responsibilities

Greet customers, provide an enjoyable shopping experience, and respond to requests in a timely manner.
Use the GREAT customer service model to engage customers.
Operate the cash register, scan and bag items, provide change, maintain appropriate cash levels, and request identification for tobacco and alcohol purchases as required by law.
Follow safety, security, quality, and store operations policies and procedures.
Execute assigned foodservice programs and procedures, prepare and assemble food to customer specifications, and deliver completed orders to the register area.
Prepare coffee, monitor and refill coffee thermals, maintain the cappuccino machine, and stock and clean the coffee area.
Check food temperatures, freshness, and expiration codes; rotate products; remove, document, and discard expired items.
Replenish and stock food, beverage, grocery, and other store products and supplies, including refrigerated and frozen items.
Perform indoor and outdoor housekeeping, including cleaning, sweeping, mopping, washing dishes, emptying trash, and maintaining safe sidewalks and parking areas.
Use handheld devices to record inventory and check in vendors according to company procedures.
Operate trash and cardboard compactors and properly handle spills and hazardous materials in accordance with safety standards.
For fuel stores, inspect fuel equipment and components, test pumps, check hazardous waste drums, maintain and clean the fuel area, restock supplies, check payment equipment, and log required inspections.
Communicate customer requests and vendor-related concerns to management.
Use required personal protective equipment, maintain safe working conditions, and lead by example in following safety standards.
Complete other tasks assigned by store management.