Crew Member

THE MELT•San Marcos, CA

1d•Onsite

About The Position

As a Crew Member, your primary responsibility is to ensure every guest has an exceptional “I Love It Here” experience. This involves engaging with guests, ensuring product excellence, maintaining restaurant cleanliness and food safety standards, and upholding professional personal conduct within the team.

Requirements

MUST BE HAPPY & at least 16 years old to apply.
Must have strong interpersonal skills, a positive attitude and the ability to learn quickly.
Must be available to work flexible hours including peak sales times, opening shifts, closing shifts, and weekends.
Must be able to work under pressure and multi-task in a fast-paced environment.
Must be able to read and communicate in English.
Must be able to lift between 25-50 lbs.

Nice To Haves

Prior experience in a restaurant, deli, café, fast food, coffee, retail or customer service.

Responsibilities

Welcoming every guest with a smile.
Delivering fast, friendly and accurate service to all guests.
Answering guest questions related to the menu and suggestive selling to help the guest order.
Having knowledge of the various guest programs and technology such as Thanx, Kiosk and Online Ordering.
Having full knowledge of the menu and ingredients profile for all Melt menu items.
Ensuring order accuracy upon guest delivery.
Monitoring ticket times to ensure food is delivered within THE MELT’s speed of service guidelines.
Following recipes accurately during food prep as well as sandwich builds, salads, soups, sides, and shakes.
Following all Melt policies related to Uniform, Grooming and Personal Hygiene
Following all food safety and sanitation requirements and practices.
Ensuring Guest Areas such as dining room, restrooms are clean and well stocked at all times.
Ensuring your station (FOH or BOH) is clean and well stocked at all times.
Following all Crew policies and procedures related to successful employment at THE MELT.
Promoting teamwork to achieve restaurant goals.
Attending and being punctual to all scheduled shifts.
Communicating with fellow crew members in a courteous and respectful manner.
Following all safety policies and procedures to eliminate risk of injury/illness for crew and guests.