Crew Member

Career Page•Dallas, TX

1d•Onsite

About The Position

This role involves providing excellent customer service, ensuring order accuracy and timeliness, and maintaining a clean and welcoming environment. The Crew Member will interact positively with guests and team members, follow procedures, and demonstrate reliability and flexibility in scheduling.

Requirements

Demonstrates integrity and ethical behavior.
Ability to stand and walk approximately 90%-95% of shift.
Ability to lift and carry 10-65 lbs.
Ability to take guests’ orders, operate a cash register, and read video monitors.
Ability and desire to work in a very fast-paced environment.

Responsibilities

Models a “guest comes first” attitude; has a genuine smile, and displays a friendly and positive spirit; appreciates guests and makes them welcome; is always polite and courteous.
Ensures the timeliness, quality, and accuracy of all orders; conveys a sense of urgency.
Handles guest complaints effectively using the C A R E model – courtesy, apology, resolution, extra effort.
Interacts effectively with diverse groups of people and does not have or display any biases.
Gets along with other team members and always shows care and respect.
Ensures personal and uniform cleanliness; helps and compliments other team members; makes new employees feel welcome and helps train employees as assigned.
Follows instructions, is consistently productive and focused.
Willingly accepts direction and feedback from management and other team members.
Follows JIB procedures and standards in performing all workstation activities.
Has excellent record of attendance & punctuality (5 minutes before scheduled start time), and is flexible to meet restaurant scheduling needs.
Is dependable and reliable.
Maintains restaurant cleanliness inside and outside by following JIB cleaning and maintenance procedures.
Maintains clean, neat appearance; follows uniform and grooming standards