Austin Resource Recovery Crew Leader

City of Austin

2d•$28 - $34•Onsite

About The Position

Under general supervision, this position supervises employees in the field engaged in the recovery and processing of resources such as trash, recyclables, brush, yard trimmings, bulk, dead animals, street cleaning activities, litter collection, and household composting items. This position works at a reuse warehouse that focuses mainly on furniture. The goal is to give furniture to people who are moving out of homelessness. This employee will lead a small team that receives, sorts, stores, tracks, and distributes donated furniture and other items such as electronics and appliances. They will use a digital database to track furniture and view customer appointments. They will also help set up, clean, and organize the warehouse, work with vendors, and provide customer service to case workers and their clients, as well as furniture donors. This person will train new staff and provide additional training when needed. The job requires lifting items up to 50 pounds, standing for long periods, and working in a busy warehouse and sometimes outdoors in different weather conditions.

Requirements

Graduation from an accredited high school or equivalent, plus three (3) years of driving experience with a Commercial Driver License.
Current Class B Commercial Driver License OR Current Class A Commercial Driver License as required by position.
Licensed for endorsements within 120 days of employment.
Must comply with Department of Transportation Federal Regulations and the City of Austin Drug Policy.
Knowledge of or ability to learn ARR processes, policies, and procedures.
Knowledge of equipment and vehicles used in waste services.
Knowledge of the operation and maintenance of assigned equipment and vehicles.
Skill in reading and understanding blueprints and plans.
Skill in establishing and maintaining good working relationships with other City employees and the public.
Skills in training, directing, and assigning work to others.
Skills in oral and written communication necessary for providing instruction and feedback.
Skill in heavy lifting and carrying equipment or materials applicable to the work being performed.
Skill in operating power tools.
Skill in using small hand tools.
Skill in completing computer-based application entries.
Skill in reading and writing English necessary to the level of tasks performed.
Ability to understand and follow oral and written instructions in English including manuals and instruction panels.
Ability to operate required vehicles safely.
Ability to understand and follow oral and written instructions.
Ability to train or assist in the training of employees as required by management.
Ability to drive and operate various truck/tractor and trailer combination vehicles on residential streets.
Ability to understand and communicate safety procedures.
Ability to resolve conflicts.
Ability to read, understand, and follow maps and mapping directions.
Must travel between various locations as part of the regular job duties and may be required to drive a City vehicle.
Must have a Current Commercial Driver License, Minimum Class B License and must obtain a Class A Commercial Driver’s License and/or required endorsements within 120 days of employment.
City of Austin employees that promote or transfer into driving required positions cannot have more than eight City Driver Points (CDP) within a period of thirty-six (36) months and must meet the City of Austin’s Driver Record Evaluation (DRE) requisite.
Must provide three professional references, with one being your current or most recent supervisor.

Nice To Haves

Experience with warehouse operations and logistics and operating heavy equipment, such as a box truck and forklift.
Experience leading a team.
Experience with Microsoft Office and logistics/inventory software.
Experience working with vulnerable or underserved populations.
Ability to fluently communicate in English and Spanish.

Responsibilities

Ensures staff compliance with policies and procedures and documents subordinate employee performance.
Develops, coordinates, assigns, and monitors schedules and activities between work groups in field, providing assistance and information to the crew's supervisor, as required in disciplinary actions, in administration of performance reviews, and in the section's budget, programs, projects, and activities.
Acts as backup to the supervisor in their absence or as directed by management.
Records data on appropriate forms and logs and enters data into system, writes memos, and prepares reports as needed.
Reviews work of other crew members for completeness and quality, ensuring the crew’s assigned results are met.
Trains others in the proper use of equipment and vehicles as required by management.
Interacts with other divisions, departments, and the public; investigates and responds to complaints from employees and the public; and resolves conflicts.
Ensures vehicles, equipment, and material are maintained and repaired timely.
Pre-trips all vehicles and heavy equipment as required by management and maintains detailed vehicle and equipment records, completing paperwork, forms, and reports related to collection activities.
Pick-ups, processes, or disposes of trash, brush, litter, recyclables, bulky items, re-use items, or compostable items and dumps collected materials at designated dump sites/landfill.
Cleans up illegal dump sites, parkland, targeted encampment sites, and other sites with high volume of trash-related complaints or concerns throughout the City of Austin.
Learns and follows routes, reads street maps, and micro-routes to locate route destinations.
Decides whether to pick up trash that is set out improperly.
Provides information to customers, when appropriate, and responds to routine customer questions about work being performed.
Places customer notices, door hangers, and public information literature.
Follows all safety rules.
Observes and reports accidents, burglaries, and hazardous situations.
Assists other Austin Resource Recovery (ARR) crews as directed and performs other duties as assigned and perform the tasks of ARR Associates, Operator Trainees, Operators, and Operator Seniors as needed.
May provide leadership, work assignments, evaluation, training, and guidance to others.