Crew Chief

IHOP 3010 Dallas•Dallas, TX

13d•Onsite

About The Position

IHOP, a leading player in the restaurant industry, is seeking a talented and motivated individual to join our team as a full-time Crew Chief. This role involves assisting in the preparation and readiness of personnel, equipment, and supplies to meet business needs. You will help assign employee duties, encourage teamwork, and promote a collaborative work environment. A key part of this role is keeping the team informed about new menu items, specials, and promotional materials, ensuring employees have a complete understanding of food preparation and service to guarantee exceptional customer experiences. You will also support the development and growth of team members by assisting with orientation and training for new employees, as well as providing refresher training for current employees. Supervising employee performance and behavior to ensure adherence to company policies and high service standards is also crucial. Efficiency and attention to detail are essential for monitoring and reviewing time cards daily, adjusting schedules to meet restaurant needs and minimize overtime. You will enforce portion control measures and maintain strict security protocols while checking deliveries for accuracy and quality. Additionally, you will perform administrative procedures such as handling cash receipts, reconciling funds, and making daily deposits.

Requirements

Ability to speak and read English
Good communication skills
Basic math skills
Ability to remain calm under pressure

Nice To Haves

Relevant experience is preferred but not required!

Responsibilities

Assisting in the preparation and readiness of personnel, equipment, and supplies to meet the needs of the business.
Helping in assigning employee duties, encouraging teamwork, and promoting a collaborative work environment.
Keeping the team informed about new menu items, specials, and promotional materials.
Ensuring all employees have a complete understanding of food preparation and service, guaranteeing exceptional customer experiences.
Supporting the development and growth of team members.
Assisting in conducting orientation and training for new employees, while also providing refresher training to current employees when needed.
Supervising employee performance and behavior, ensuring adherence to company policies and maintaining high standards of service.
Monitoring and reviewing time cards daily, making necessary adjustments to schedules to meet restaurant needs and minimize overtime.
Enforcing portion control measures as outlined in our Standard Operating Procedures Manuals.
Maintaining strict security protocols while checking deliveries for accuracy and quality.
Performing administrative procedures such as handling cash receipts, reconciling funds, and making daily deposits.