Crew Chief

Team Car Care • Forest Lake, MN

7d • Onsite

About The Position

The Crew Chief is an important member of the management team who works with the General Manager to deliver excellent customer service, guide the crew, keep the service center running smoothly, and support sales growth. The role provides training across different jobs, leadership experience, and opportunities for career advancement.

The Crew Chief helps lead daily operations, develop and engage teammates, maintain quality and safety standards, manage inventory, and support the service center’s financial and business goals. The role may include opening and closing duties when the General Manager is absent, assisting guests in person, electronically, or by telephone, and carrying out other assigned duties.

The position is based at 40 19th Street SW, Forest Lake, MN 55025, and pays $15.76–$16.76. Candidates must be at least 18 and legally authorized to work in the United States without company sponsorship now or in the future. TCC is an equal opportunity employer and states its commitment to a collaborative, inclusive environment where employees feel valued and empowered.

Requirements

• One to three years of retail management experience; professional automotive experience is not required.
• Exceptional oral and written communication skills.
• Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
• Sound business sense and a comprehensive understanding of the retail industry.
• Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results.
• Positive, helpful attitude and professional conduct and appearance.
• Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
• Guest-first mindset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand on hard surfaces such as concrete or metal.
• Ability to work in an environment with frequent hot and cold temperatures, loud noises, and exhaust fumes.
• Ability to lift and move work-related items weighing up to 50 pounds.
• Must be at least 18 years of age.
• Must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Responsibilities

• Work directly with the General Manager to support revenue growth by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
• Coach the team and deliver excellent customer service to create an exceptional guest experience.
• Set a positive leadership example and build team engagement and efficiency.
• Develop teammates through the internal training program and provide ongoing guidance, coaching, and direction.
• Ensure quality-control measures and processes are followed consistently.
• Carry out duties and projects such as inventory, cash-handling processes, resolving guest issues and concerns, and supporting critical initiatives with the District Manager.
• Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
• Provide clear and detailed direction to the team.
• Keep the service center clean, safe, and presentable according to the Guide to Excellence.
• Guide and mentor automotive technicians and customer service advisors (CSAs).
• Perform opening and closing duties when the General Manager is absent.
• Help the General Manager build and maintain an engaged workforce that reflects customer volume and business needs.
• Lead daily team huddles and store meetings, setting direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
• Assist guests with questions and needs in person, electronically, or by telephone.
• Perform other duties as assigned or needed.

Benefits

• 401(k) plan with company match
• Biweekly bonus incentives
• Career advancement opportunities
• DailyPay
• Tools provided at no cost to the employee
• Employee discount
• Employee referral bonuses
• Fleet referral bonuses
• Medical, dental, and vision insurance benefits
• PerkSpot platform with employee discounts on products and services, including travel, electronics, and concerts
• Paid time off after 180 days
• Spot bonuses through the internal rewards program
• Uniforms provided and laundered

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed