Crew Chief

RDM Holding Company•Fort Wayne, IN

1d•Onsite

About The Position

SERVPRO Team Miller is the leading SERVPRO team in the country, recognized as Franchise of the Year in 2020 and consistently ranking in the top 5 out of over 2000 teams nationwide. With 24 territories across Michigan and Indiana, we serve Metro Detroit, Saginaw/Midland Counties, Fort Wayne, Indianapolis, Chicago, and Miami. As a family-owned and operated business, we foster a strong team-oriented environment where internal growth, training, and certifications are prioritized. We are seeking a Restoration Crew Chief who is passionate about helping people during difficult times, comfortable working in challenging situations, enjoys customer interaction, possesses excellent communication and multitasking skills, and is a natural leader. If you are self-motivated, highly dependable, and driven to exceed expectations, you might be the perfect fit for our team.

Requirements

Effective oral communication
High school diploma/GED
Ability to travel locally and out of state as necessary
Ability to successfully complete a background check subject to applicable law

Nice To Haves

Experience in cleaning/restoration preferred
IICRC certifications preferred

Responsibilities

Coordinate, oversee, and perform restoration processes as scheduled and ensure quality control
Manage the customer and client experience and overall project satisfaction
Communicate clear expectations to restoration technicians and supervise their activities
Thoroughly document restoration projects to support the services provided
Manage labor, equipment, and supply usage on assigned projects
Communicate progress, problems, and important updates with internal team members
Verify all safety protocols are established and followed for workplace safety
Perform daily, weekly, and monthly vehicle and equipment maintenance, as assigned
Coach and train restoration technicians