Crew Chief, Theatrical Services

Sea World•Tampa, FL

2d•Onsite

About The Position

Busch Gardens is a place of thrills, fun and positive, lasting memories. As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! This role involves working in a team environment, interacting professionally, and performing consistently as a technical Crew Chief for shows and/or events. You will be responsible for creating Standard Operating Procedures, drafting documents or process layouts for troubleshooting, and potentially drafting schematics or floor layouts of venues or events. Collaboration with the Production team, outside contractors, and vendors during show or project installation, rehearsals, or events is expected. Staying current with technology in your specialty, sharing knowledge, and training or overseeing the training of technicians are key aspects of this position. The role requires the ability to handle multiple projects and tasks simultaneously, assist the Stage Manager with overseeing technical personnel, and provide technical expertise and support. You will also assist with venue/event maintenance, equipment inspections, updating SOPs, troubleshooting technical issues, and communicating needs with schedulers and management. Maintaining safety protocols, ensuring inspection forms are completed correctly, and providing regular updates on technical issues and training are crucial. Feedback on technical performance will be provided to technicians and management. You will work in coordination with the show production/management team, review live and taped shows for technical elements, and provide technical support for all departmental needs.

Requirements

Must be a current Busch Gardens Tampa, FL Full Time Entertainment Technician.
A minimum of 3 years’ experience in a theme park/theatrical/event environment with specific training, functional operation/implementation and repair preferred in at least three of the following areas: Lighting, Staging, Video, Audio, Equipment Repair (moving lights, pumps, motors, fixtures, pneumatics), Rigging, Carpentry, Scenic Artistry, Logistics as a technician.
Knowledge of technical theater, including but not limited to: theatrical rigging, theater safety, audio and lighting systems, special effects, video, theatrical scenery and drapery, set decorating, scenic and prop construction, maintenance and repair.
Timeline of experience must be detailed on resume to be considered for this position.
Able to lead and oversee the work of other Entertainment technicians for builds, prep, installs, strikes, operation, maintenance, etc of shows and/or events as needed.
Capable of creating and implementing designs in their area of expertise, lighting, audio, scenic art, carpentry, etc.
Hands on capability to operate technical equipment, perform technical functions, maintenance and inspections of technical elements and troubleshoot technical problems.
Be capable of successfully interacting with various entertainers, technicians, outside contractors, entertainment and park staff, and personnel from other departments.
Demonstrate strong communication skills, display respect for others, perform all duties with a positive attitude and demonstrate teamwork, professionalism, be willing to increase their personal development, and positively influence employees and vendors/contractors.
Be able to work flexible schedule including days, evenings and weekends for preparation and operation of events, shows, rehearsals and other performances or technical duties as needed/required.
Must be comfortable operating computers and computerized control systems used in theatrical performances.
Ability to make safe/guest-centered decisions quickly while communicating with your leadership.
Must be able to stand, sit, walk, bend, reach, twist and turn with complete flexibility, bend, or kneel for extended periods of time.
Able to lift, carry, push, and pull up to 50 pounds several times throughout a scheduled shift.
Must be able to climb 60 stairs multiple times per day or ladder up to 40ft.
Must be willing to be trained to operate trucks (non-CDL) forklifts, high reaches, etc; valid driver license preferred.
Must be able to work in a variety of indoor and outdoor conditions including bright, dark or tight locations, wet, cold, high humidity, or extreme heat environments.
Employees MUST be clean shaven for the mask to properly seal to face.
Employees are required to shave as needed to perform this type of work and should come to work prepared.

Nice To Haves

BA in Technical Theatre, Theatre Arts, or equivalent professional experience preferred.
The ability to work at a height of 80ft is preferred.

Responsibilities

Work in a team environment and interact with others in a professional manner.
Consistently perform as a technical Crew Chief for shows and/or events.
Design work (plots, drafting, installation, programming, etc) in area of expertise, as requested if required.
Independently spearhead projects and lead teams toward accurate and timely results as needed/required, regardless of discipline, under the guidance of leadership.
Create Standard Operating Procedures, Draft documents or process layouts that others may use for troubleshooting.
Draft schematics or floor layouts of venues or events, as requested if required.
Work with Production team, outside contractors and vendors during show or project installation, and rehearsals or event.
Stay active on current technology within your specialty and seek out opportunities to share knowledge with other ambassadors.
Train or oversee the training of techs on show or specific install/strike SOPs, or any other activity performed by Entertainment Technicians.
Handle multiple projects and tasks simultaneously.
Assist Stage Manager with overseeing technical personnel for shows/events install / rehearsals, and performances and provide assistance with technical expertise and support.
Assist the Stage Manager and Theatrical Services team with completing venue/event maintenance and inspections of theatrical equipment, updating SOP’s and training instructions, troubleshooting technical issues and equipment.
Communicate tech training, install/strike and crew coverage needs with primary schedulers of techs for show, venue, or Consumer Events crews.
Communicate with Stage Managers / Theatrical Services Team and maintain daily log for show, events and venues of technical issues, concerns or deviations.
Maintain all safety protocol and procedures and ensure necessary inspection forms are filled out on time and correctly and completely.
Provide daily and/or weekly update(s) of status of technical issues, concerns, training for the show/event and venue.
Provide feedback to techs on technical performance and technical issues to Stage Manager/Show Manager.
Work in coordination with the show production/management team of Stage Managers, Show Performance Captains/Trainers.
Review live and taped shows for performance feedback, especially relating to technical elements and tech tracks (where applicable).
Provide technical support and service for all departmental needs and perform other functions as directed by management for the good of the Department and Park.