Credit Union Loan Manager

CAMC Health System•Charleston, WV

2d•Onsite

About The Position

The Credit Union Loan Manager ensures lending and collection policies and procedures serve the Credit Union and its members, and manages day-to-day consumer and mortgage loan activities. The role ensures compliance with state and federal lending laws, analyzes conditions affecting lending activities, and recommends improvements to loan products, services, and marketing. The manager interviews applicants and processes loan applications, gathering and evaluating background information and credit history to approve or deny applications within established policy authority. The position also serves as the Senior Loan Officer and Credit Union Collections Officer. The manager oversees loan portfolio controls, mortgage origination and secondary-market sales, underwriting, collections, loan records, and required reporting. The role leads and develops loan officers and processors, monitors performance and critical-to-quality processes, and ensures accurate and timely processing, documentation, and follow-up. The position also handles serious delinquencies and related legal, foreclosure, repossession, bankruptcy, and recovery activities, with legal proceedings subject to CEO approval.

Requirements

Bachelor’s degree and five years of credit underwriting experience.
Alternatively, an associate’s degree or 45 college hours in a related field and seven years of experience may substitute for the bachelor’s degree and five years of experience.
Alternatively, a high school diploma or GED and ten years of related lending experience with previous loan authority may substitute for the bachelor’s degree and five years of experience.
Demonstrate competency through initial orientation and ongoing competency validation to perform assigned tasks and duties.
No certification, competency credential, or license is required.

Responsibilities

Develop consumer and mortgage loan business consistent with the Credit Union’s asset/liability management and marketing plans.
Establish and monitor control procedures for the consumer and mortgage loan portfolio, including identifying exceptions and balancing issues accurately and promptly.
Interview loan applicants and assist members with the loan application process.
Coordinate timely origination and sale of secondary-market mortgages.
Obtain and evaluate credit bureau reports and other underwriting documents to assess completeness and accuracy of applicants’ debts and annual income, and use judgment to assess creditworthiness.
Approve or deny loan applications within the credit authority established by policy and explain denials as required by regulations and policy.
Serve as the Credit Union Collections Officer and maintain effective controls and compliance for collection activities.
Handle serious delinquent accounts, foreclosures, repossessions, legal proceedings, garnishments, recovery of charged-off accounts, and other collection activities; assist with bankruptcy proceedings.
Maintain a motivated, well-trained staff of loan officers and processors; regularly evaluate staff performance, resolve questions and conflicts, and advise, train, and mentor employees.
Ensure accurate loan processing, monitor and report on critical-to-quality processes and lending risk factors, and take corrective measures.
Maintain complete and accurate insurance, tax, lien, and closing records, and timely process payments and escrow accounts, titles, and related items in accordance with Credit Union and NCUA retention policies.
Complete, analyze, review, and follow up on management reports and file maintenance journals as required by the CEO.
Monitor delinquent loans, take timely protective action, and document collection activities in loan files or electronic member records.
Ensure courteous and considerate interactions with members and train staff in alternative collection approaches to resolve issues positively.
Maintain and demonstrate financial responsibility.
Establish, measure, and motivate assigned staff to meet or exceed performance dashboard goals and targets tied to the strategic plan.
Review default, surrender, bankruptcy, and foreclosure notices and procedures for accuracy and completeness; authorize legal proceedings upon CEO approval.
Take responsibility for proper opening and/or closing of the Credit Union and safeguard a safe key and alarm combination.
Maintain and document required education, provide positive customer service and coworker relations, comply with attendance and applicable organizational policies, and participate in continuous quality improvement.
Perform work cost-effectively and in accordance with departmental pay and scheduling policies, including overtime, shift work, and on-call situations.
Perform work in alignment with the organization’s mission and strategic plan, follow applicable policies and procedures, and perform related duties as assigned.