Credit Systems Coordinator

Land O'Lakes•Arden Hills, MN

22h•$22 - $37•Hybrid

About The Position

We're hiring a Credit Systems Coordinator to join our Ag Customer Financial Services team. In this role, you will be responsible for supporting the electronic invoice process and accounts receivable document delivery via a secure web portal, providing customer service, and assisting with new user registration and training. This role is located at our Arden Hills, MN corporate headquarters (Tuesday-Thursday in office each week) Virtual work arrangement may be considered for candidates outside of Minneapolis/St. Paul.

Requirements

HS Diploma required with 1-3 years of experience; Bachelor’s degree desired
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Microsoft Outlook
Prior experience in System Management, Credit, Customer Service, Accounts Receivable or related strongly desired.
Must be comfortable working in an electronic enablement and self-service portal environment with the ability/interest in creating reports.
Must possess strong interpersonal communication skills, both verbally and written.
Must be agile and able to manage multiple tasks at one time.

Responsibilities

Support the electronic invoice process and other accounts receivable documents delivery through our self-service, secure web payment portal.
Ensure invoices, statements and other documents are delivered to external and internal customers on a timely and consistent basis.
Enter new account/user information as needed.
Provide quality customer service by managing the website support phone line. This can include researching and resolving invoice inquiries and other accounts receivable inquiries.
Assist in new user registration and provide training to internal and external customers on the web portal.
Assist in the customer acquisition/merger process by connecting with customers to determine the details of the acquisition/merger and then utilizing that information to determine future account structure. Work with Master Data team to facilitate necessary account changes.
Build solid working relationships within the credit team and all cross-function Land O’Lakes business units