Senior Credit Coordinator
About The Position
The Senior Credit Coordinator is responsible for reviewing new customer applications, assessing creditworthiness, and recommending appropriate credit terms and payment methods to the Senior Manager of AR and Credit. This role plays a key part in supporting revenue growth while controlling credit risk by collaborating closely with sales, finance, and other internal teams. The Senior Credit Coordinator also monitors customer payment trends, ensures timely collections, minimizes bad debt exposure, and identifies accounts that require escalation. This is an on-site position in Kent. Benefits for Harbor Team Members include paid vacation, sick, personal and holidays, medical, dental, vision, and life insurance, 401(k) retirement plan with a generous employer match and Employee Assistance Program. The pay range is between $29.00/hour and $31.00/hour.
Requirements
- 1-3 years of professional experience in Credit or Accounts Receivable is required.
- Strong ability to maintain confidentiality and handle sensitive information.
- Ability to work both independently and collaboratively, with receptiveness to direction.
- Proactive communication with supervisor regarding changes in customer payment behavior.
- Professional written and verbal communication. High level of professionalism and customer focus.
- Ability to balance sound risk management with sales enablement.
- Comfortable handling sensitive, urgent, and escalated situations.
- Exceptional attention to detail, organization, and analytical thinking.
- Solid math skills, including addition, subtraction, multiplication, division, fractions, and decimals.
- Proficiency in Microsoft Office; strong 10-key and keyboarding skills.
- Able to pass a drug test and background check.
Nice To Haves
- Exposure to NACM principles and professional credit credentials is a plus
- BA in business or related classes appreciated but not mandatory.
- Experience with Microsoft Dynamics NAV preferred but not required.
Responsibilities
- Review new account applications—including business and personal credit information—and recommend credit terms and payment methods using a 3rd‑party credit application intake platform, while maintaining a high level of confidentiality.
- Partner with sales teams to support seamless customer on-boarding.
- Collaborate effectively with colleagues to maintain a respectful, professional work environment.
- Monitor customer credit exposure and pro-actively drive collection efforts to reduce potential losses.
- Provide timely, professional responses to customers, sales teams, and internal departments.
- Apply strong credit risk knowledge and collections best practices to daily responsibilities.
- Evaluate accounts for ship hold status and determine appropriate release actions.
- Partner with sales to support profitable growth while ensuring appropriate risk controls are in place.
- Advise sales teams on credit terms, customer risk, and account review requirements.
- Maintain accurate and complete documentation for audit and compliance purposes.
- Conduct research projects and complete other tasks as assigned by the supervisor.
- Perform account reconciliation, investigate disputes and short payments, and communicate findings to sales and/or customers.
- Other duties as assigned.
Benefits
- paid vacation, sick, personal and holidays
- medical, dental, vision, and life insurance
- 401(k) retirement plan with a generous employer match
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
