Credit Support Specialist

Sonepar•Minneapolis, MN

4d•Onsite

About The Position

The primary role of the Credit Support Specialist is to provide support for the Credit Department, handling customer lien waivers, daily and monthly credit card payments, daily deposits, researching account information, processing forms and paperwork and other tasks assigned by the Credit Manager. You will respond to incoming customer calls and e-mails, in personal and department mailboxes, including working under the direction of the credit analysts and credit manager to fulfill customer requests as assigned. You will research and prepare all requested lien waivers, including follow-up, and file waivers in customer main files with supporting documentation. You will process daily and monthly credit card payments using stored credit card information in Eclipse and Billtrust system payments. You will forward backup documentation for payments to Shared Services for application and send receipts to customers. You will prepare and process daily cashbox deposit for department as needed. You will review and scan Tax Exemption Certificates into Eclipse. You will contact customers for updated certificates when needed. You will assist the Credit Department with customer refund requests, completion of vendor forms and requests, research disputed AR items, scanning documents, updating customer contact/email information and other duties as assigned.

Requirements

High School Diploma/GED required.
2+ years of office experience.
Must be authorized to work in the United States without VISA sponsorship now or in the future

Nice To Haves

Two years of advanced education or a degree in accounting or general business are preferred.
Accounting experience preferred.
Lien waiver experience preferred.

Responsibilities

Respond to incoming customer calls and e-mails, in personal and department mailboxes, including working under the direction of the credit analysts and credit manager to fulfill customer requests as assigned.
Research and prepare all requested lien waivers, including follow-up, and file waivers in customer main files with supporting documentation.
Process daily and monthly credit card payments using stored credit card information in Eclipse and Billtrust system payments.
Forward backup documentation for payments to Shared Services for application and send receipts to customers.
Prepare and process daily cashbox deposit for department as needed.
Review and scan Tax Exemption Certificates into Eclipse.
Contact Customers for updated certificates when needed.
Assist the Credit Department with customer refund request, completion of vendor forms and requests, research disputed AR items, scanning documents, updating customer contact/email information and other duties as assigned.