Credit Support Specialist

Ernest•Commerce, CA

3d•Onsite

About The Position

The Credit Support Specialist plays a vital role in supporting Ernest's Credit Department, ensuring smooth daily operations that balance business needs with exceptional client care. This role blends technical know-how with strong communication and collaboration to help the company move forward together. The Credit Support Specialist will help strengthen client partnerships and support business growth.

Requirements

2+ years of experience in high-volume corporate collections.
Experience with SAP or a similar operating system.
Strong Microsoft Office skills, especially Excel and Word.
Excellent written and verbal communication abilities.
Attention to detail, goal orientation, and the ability to manage multiple priorities.
Confidence in applying policies and procedures when making decisions.

Nice To Haves

Accounts Receivable knowledge/experience

Responsibilities

Partnering with collectors by making professional, customer-focused outbound collection calls that maintain and enhance client relationships across assigned divisions.
Managing credit holds: Support the review and management of orders on credit hold to ensure timely release decisions, evaluate past due balances, and help maintain current collections and appropriate credit lines to minimize unnecessary credit holds.
Supporting payment processes by gathering EFT information, processing credit card payments, sending invoices and proof of deliveries to customers upon request, and reconciling short payments or disputes with accuracy and care.
Ensuring compliance by setting up tax-exempt customers in Vertex, assisting collectors with sales tax adjustments, and submitting invoices through client portals as required.
Onboarding new accounts by evaluating credit applications, trade references, and credit reports (D&B/Business Experian) and setting up accounts within a 48-hour turnaround.
Maintaining records by scanning and archiving credit documents into the Opentext system.
Providing outstanding support by responding quickly and thoughtfully to requests from clients, branch offices, and sales teams.
Performing effectively under tight deadlines by demonstrating self-motivation, strong time management, and the ability to work independently with minimal supervision.
Working hand-in-hand with sales, customers, and fellow E-Teamers to drive sales growth, accelerate cash inflows, and minimize credit risk.
Taking on additional projects and responsibilities as needed to help the Credit Department and company succeed.