Credit Support Specialist I

JPMorgan Chase & Co.•San Antonio, TX

5h•Onsite

About The Position

As a Credit Support Specialist I within JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Requirements

Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately.
Ability to manage complex customer interactions using empathy, composure, and sound judgment.
Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.
Adaptability and efficiency in fast-paced, dynamic, and results-driven environments.
Ability to solve problems and effectively present and explain solutions.
Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals.
Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting.
High School Diploma or GED required.

Nice To Haves

Developing ability to use data to understand issues and opportunities.
Developing skills in using AI technology for automation and prompt writing.
Preferred experience supporting more than one CCB Operations Function/Line of Business.

Responsibilities

Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products with empathy and accuracy.
Utilize customer service expertise to interpret needs, deliver continuous insights, and manage conflicts effectively.
Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience.
Collaborate cross-functionally to solve non-routine problems, applying strategic thinking and business acumen.
Follow all regulatory and departmental practices and procedures diligently, ensuring effective execution.
Takes ownership of each customer interaction while treating them with respect and responding with empathy.