Credit Support Representative II

Openwork•Midland, TX

9d•Onsite

About The Position

Openwork is seeking an experienced Credit Support Representative II to join a professional credit and billing team in Midland, TX. This is a great opportunity for someone with experience in credit, collections, billing, accounts receivable, customer service, or general office administration. This role involves reviewing credit applications, verifying credit information, maintaining customer records, processing payments, making collection calls, generating reports, and working with customer portals and accounting software.

Requirements

3–5 years of related experience in credit, collections, billing, accounts receivable, customer service, or a similar field preferred.
Experience with Microsoft Office/Microsoft Suite required.
Basic knowledge of bookkeeping or accounting.
Knowledge of credit, collections, and payment processes.
Strong attention to detail and ability to evaluate information and make decisions based on facts.
Strong verbal and written communication skills.
Ability to maintain accurate records and handle confidential customer information.

Nice To Haves

Experience working with customer portals, accounting systems, or ERP software is a plus.
Relevant work experience may be considered in place of formal education.

Responsibilities

Review new and cash customer applications for lines of credit and assist customers with completing credit applications.
Access Dun & Bradstreet and Experian credit bureaus and contact references to verify credit information.
Notify customers by phone, email, or mail regarding credit application decisions.
Maintain accurate credit applications, customer records, account updates, and related documentation.
Accept customer payments, make daily collection calls, and complete follow-up calls as needed.
Create spreadsheets and assist with monthly reports for management and branch locations.
Work with customer portals such as Open Ticket/Open Invoice, Ariba, Coupa, and DocView.
Enter and verify outstanding invoices in customer portals and cross-reference information with accounting software.
Assist with delinquent account documentation, attorney demand letters, and the release of liens process.
Perform filing, data entry, organization, record maintenance, and archiving for the credit and billing department.