Credit Support Analyst

Relay Payments•Atlanta, GA

2d•Hybrid

About The Position

Relay is seeking a highly organized, detail-oriented Credit Support Analyst to join our growing Credit team. This role will serve as a critical operational partner to the Head of Credit by supporting credit operations, portfolio monitoring, customer follow-up, reporting, and process improvement initiatives. As Relay continues to experience rapid growth, the Credit Support Analyst will help improve turnaround times, strengthen risk oversight, enhance reporting capabilities, and reduce key-person dependency within a critical business function. This position is ideal for someone who enjoys ownership, thrives in a fast-paced environment, and takes pride in producing accurate, high-quality work. This position requires you to be in the office 3 days a week (hybrid environment) at Cobb Galleria.

Requirements

Bachelor's degree in Finance, Accounting, Business, Economics, or equivalent experience.
3+ years of experience in credit operations, commercial credit, financial operations, banking, collections, or a related analytical role.
Experience reviewing commercial financial statements and business financial information.
Familiarity with commercial credit reporting platforms such as Dun & Bradstreet (D&B), Experian Business, and LexisNexis.
Fundamental understanding of accounting principles.
Strong analytical and organizational skills.
Excellent written and verbal communication.
Advanced Excel or Google Sheets experience.
Ability to manage multiple priorities with strong attention to detail.
Comfortable engaging with customers in challenging situations to obtain required information and resolve outstanding issues.
Team player who possesses a positive attitude and an eagerness to learn in a supporting role.

Responsibilities

Review and organize new credit applications prior to underwriting.
Underwrite new and existing credit requests through financial analysis, due diligence, and review of customer credit needs.
Follow up with customers regarding application requirements.
Coordinate application status updates with Sales, Account Management, and Customer Success teams.
Assist with credit line maintenance and administrative account updates.
Support collection attempts alongside the Credit team.
Manage internal credit inquiries and Jira requests.
Assist customers with documentation requests and account maintenance.
Identify opportunities for process improvements and automation.
Document procedures and maintain operational documentation.
Monitor intraday balances and identify accounts requiring proactive attention.