Credit Strategy Director, Home Improvement

LendingClub•San Francisco, CA

9d•$175,000 - $205,000•Hybrid

About The Position

This role leads credit strategy and pricing for Happen Bank's Home Improvement lending segment, a key unsecured Point of Sale business within Consumer Banking. It's responsible for shaping how the bank underwrites, prices, and manages risk in this segment, balancing growth with disciplined, risk-adjusted returns. The work spans policy, analytics, and cross-functional partnership, with direct influence on how the business scales responsibly.

Requirements

10+ years of experience in financial services, credit risk management, pricing, portfolio analytics, or lending strategy; bachelor's degree or higher, or equivalent combination of education and experience
Deep domain expertise in unsecured lending, preferably point of sale lending or credit cards, with strong understanding of commercial value drivers
Proven track record in credit policy development, underwriting strategy, pricing optimization, risk segmentation, loss forecasting, and portfolio analytics
Skilled in translating credit and pricing strategy into business requirements, testing plans, controls, and production implementation
Proficient in SQL, Python, and Tableau, with strong familiarity with advanced analytics and credit/ML models for consumer credit products
You understand how AI and ML models interact with credit risk decision-making, including their limitations and regulatory implications, and know when a model should inform a decision versus drive it
You set a high bar for responsible AI use in high-stakes work, with attention to data integrity, model limitations, and compliance, and you're building new workflows rather than just using existing ones
Strong communicator and collaborator who can translate complex credit and analytical topics for a range of stakeholders
Detail-oriented with sound judgment, a strategic mindset, and a consistent focus on measurable business results

Nice To Haves

Advanced degree in Statistics, Finance, Economics, or a related quantitative field
Experience mentoring or developing analytical talent in a credit or risk function

Responsibilities

Own credit risk management and pricing strategy for the Home Improvement lending segment
Develop and refine credit policies, underwriting criteria, exposure limits, segmentation, and pricing models, including vintage loss forecasting and valuations
Partner with cross-functional teams to shape annual operating and strategic plans
Drive loan issuance that delivers durable risk-adjusted returns for marketplace investors and held-for-investment assets, in line with business plan and risk appetite
Lead development of predictive models, grading systems, and experimentation to compete along an optimal risk-return frontier
Use AI-driven tools and techniques to sharpen credit performance analysis, surface optimization opportunities, and streamline workflows, while setting a high bar for responsible, explainable use
Implement credit strategy changes with rigorous testing and strong preventive and detective controls
Maintain credit policy documentation and standard operating procedures in line with bank and regulatory standards
Partner with Product, Business, Engineering, and Data Science to drive innovation and new product development
Build monitoring systems and early warning mechanisms to manage credit and operational risk
Direct accurate, timely credit risk reporting for Credit Committee, Board, and regulatory needs
Coach and mentor junior team members, strengthening analytical rigor and execution across the team