Credit Specialist-REMOTE

The US Oncology Network•Norfolk, VA

10h•Remote

About The Position

Under general supervision, is responsible for the comprehensive analysis of payor and patient accounts with credit balances. Coordinates the timely resolution of invoices with overpayments, misapplied cash, and overstated adjustments. Reviews refund and recoupment requests, initiates return of funds and/or rebuttals of the requests. Follows standard procedures and pre-established guidelines to complete tasks. Supports and adheres to The US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and The US Oncology’s Shared Values. The US Oncology Network is a thriving organization that fosters forward-thinking, advancement opportunities, and an inspired work environment. We continuously look for top talent who will continue to propel our organization in the right direction and celebrate new successes! Come join our team in the fight against cancer! About US Oncology The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care. For more information, visit www.usoncology.com. We extend an extremely competitive offering of benefits to employees, including Medical Health Care, Dental Care, Vision Plan, 401-K with a matching component, Life Insurance, Short-term and Long-term disability, and Wellness & Perks Programs.

Requirements

High school diploma or equivalent required.
Position requires three (3) years revenue cycle or equivalent experience.
Proficiency with computer systems and Microsoft Office (Word and Excel) required.

Nice To Haves

Associates degree preferred.

Responsibilities

Researches each credit to determine cause of credit balance and subsequent steps for resolution.
Ensures codes are accurate and sequenced correctly in accordance with government and insurance regulations.
Initiates payor resolutions, including but not limited to: refund check request, recoupment request, adjustment/write off request, transfer of cash.
May be responsible to research and resolve any electronic claim/payor edits within 24 hours of exception.
Initiates patient resolutions, including but not limited to: refund check request, refund credit card request, adjustment/write off request, transfer of cash.
Manages correspondence requests for refunds and recoupments. Either initiating funds return or dispute of request.
May answer questions and resolve complaints.
Documents conversations with payors in the PMS Contacts and follows up with clinic or any missing or incomplete documentation.
Researches and responds to routine account inquiries and takes appropriate action; escalates non-routine issues, makes recommendations for solutions to unique situations.
Identifies processes and procedures to improve efficiencies.
Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records and collections.
Other duties as requested or assigned.