Credit Solutions Advisor

Centra Career • Columbus, IN

3d • Onsite

About The Position

Centra Credit Union has an exciting opportunity for a Credit Solution Advisor in Columbus, Indiana. This position is responsible for initiating communication with Members who are past due at 16+ days of delinquency, following appropriate collection efforts, escalate as needed, and document all communications. This role will strengthen relationships with Members to identify causes of delinquency, counsel for debt resolution, negotiate payment arrangements and resolve conflicts of delinquent loans. At Centra, we approach compensation with care and integrity, ensuring our pay practices reflect local markets while honoring our commitment to our Team Members. The starting wage for this opportunity is $27.68 per hour. Hourly compensation is just one part of our total rewards approach. Eligible positions also offer a comprehensive benefits package designed to support you and your family Spanish/English interpreters may be eligible for an interpreting differential.

Requirements

• High School Diploma or General Education Diploma
• Three to five years of similar or related experience, including preparatory experience

Responsibilities

• Initiates and maintains contact with Members through calls, emails, text messages, or letters regarding past due balances and documents all communications.
• Initiates and maintains contact with Members to confirm billing information, insurance information and research scenarios for any additional issues related to the past due amounts and collaborate with insurance processor for corrections.
• Processes Member payments in the appropriate system to resolve delinquency.
• Communicates with Transaction Processing for ACH set up via core banking system documents.
• Communicates and works with Lending departments for approval and processing of loan payments, skips and deferments.
• Investigates banking errors and communicates with the appropriate branches or departments on errors to correct and documents accordingly.
• Examines loan documents when account is worked consecutively without any contact and may progress to web-based searches.
• Collaborates with the Indirect Lending department to resolve errors or investigate suspicious loan documents.
• Initiates voluntary/deceased repossessions and deceased/bankruptcy charges off loans as necessary.

Benefits

• excellent benefits
• an atmosphere that fosters family and work-life integration
• a heritage of strong values
• a high level of Team Member engagement in the achievement of results
• the opportunity for growth with the Centra Family
• comprehensive benefits package designed to support you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED