Credit Services Specialist

Cedar Falls Utilities•Cedar Falls, IA

9d•Onsite

About The Position

This is your opportunity to work for an Employer of Choice and play an integral role in our employee workplace culture. Cedar Falls Utilities is currently recruiting for a full-time Credit Services Specialist to join our Customer Service department. This position reviews delinquent residential and commercial accounts providing payment options and payment arrangements to avoid disconnection for nonpayment. CFU takes pride in finding people that align with our core values of Customer Focus, Ethical & Responsible Behavior, Innovation, Employee Teamwork & Personal Growth and actively want to help maintain our reputation of being a trusted provider of utility services. The Credit Services Specialist works under general supervision of the Customer Service Manager. Interested applicants should submit completed applications by Wednesday, May 20, 2026 at 11:59PM. Once your application has been completed, you will receive an email acknowledging the submission has been successfully completed. After the posting comes down, the hiring team will review all applications, and you will be notified either way if you are selected for further steps in the hiring process. Please ensure all contact information is kept up to date.

Requirements

Associates degree in business, general studies, or related field.
4 years general credit and customer service experience
Thorough knowledge of Cedar Falls Utilities products, billing practices, and credit policies.
Iowa Utility Commission Regulations.
Critical thinking and problem solving skills
Computer software applications
Customer service skills
Ability to interpret company credit policies and IUC regulations and apply knowledge to customer situations.
Ability to effectively deal with upset customers.
Ability to utilize critical thinking and problem solving techniques when dealing with customer bill accounts.
Ability to carry out work assignments as instructed.
Ability to utilize computer databases and software.
Ability to maintain accurate records.
Ability to establish and maintain cooperative work relationships with those contacted throughout the course of work.
Pre-employment drug screen and physical is required.

Nice To Haves

2 years of CFU experience preferred.

Responsibilities

Monitors residential and commercial accounts for delinquencies issuing proper notices for collection process. Works with customers on payment options prior to disconnection.
Contacts and corresponds with customers to collect on delinquent debt and avoid the account being sent to a third party collection agency. Provides consultation by explaining available options, referring customers to agencies for assistance, making payment arrangements, giving extensions, or offering formal payment agreements.
Prepares and monitors payment agreements. Works all aspects of the call/post process, including call list and generation of all related notices and reports. Assists in ensuring proper documentation on disconnects is in compliance with state and federal laws.
Prepares necessary paperwork and contact information for disconnects and reconnects. Determine with supervisor approval which services get disconnected when required.
Serves as point of contact with third party collection agency by preparing account information, reporting incoming and outgoing payments and verification of debts.
Administers the State Offset Program to recover delinquent debt owed to CFU via customers’ Iowa State tax refunds.
Assists with providing backup support with NSF payment returns, call/post list and reconnecting customers’ services as needed. Assists with bankruptcy filings and probate filings. Assists with the Energy Assistance payments. Assists in other areas as needed and maintains accurate records in accordance with state and federal guidelines.
Responsible for maintaining a positive work atmosphere by acting and communicating in a manner that promotes positive relations with customers, coworkers, and management.