Credit Risk Review - Strategic Insight Team Manager

KeyBank•For Those Who Work At Home, OH

22d•Remote

About The Position

Credit Risk Review (CRR) is an independent Second Line of Defense function that objectively assesses credit risk and credit risk management practices. It conducts ongoing credit reviews, validates risk ratings and credit quality, identifies emerging portfolio risks, and provides timely insights to management and the Risk Committee. The Strategic Insights Team (SIT) Manager is an integrative leadership role responsible for translating CRR’s mandate and priorities into a sustainable operating model. The Manager leads a multidisciplinary team spanning strategy, quality, business operations and administration, technology and AI enablement, and data and reporting. The role has enterprise accountability for CRR planning, execution infrastructure, tools, quality, governance, reporting, regulatory readiness, and continuous improvement. Serving as a strategic extension of the Head of CRR, the Manager is a primary connection point across CRR leadership and review teams, senior risk management, the Board, regulators, Internal Audit, external reviewers, and enterprise partners. The role requires strong credit-risk judgment, sustained leadership presence, organization, creative problem-solving, and the ability to lead interdependent workstreams while anticipating downstream impacts. The position leads CRR’s operating model, strategic initiatives, annual planning and risk-based coverage, performance-management infrastructure, Risk Intelligence and reporting, quality and methodology, technology and AI enablement, GRC and controls, policy governance, and regulatory and audit engagement. It also leads and develops a multidisciplinary team, builds stakeholder relationships, and manages change while preserving CRR’s independence and constructive challenge. This position is remote. It is eligible for a base salary of $128,000 to $268,000 annually, with eligibility for incentive compensation that may include production, commission, and/or discretionary incentives. Pay placement may vary based on factors including skills, experience, and geographic location. The posting lists benefits as available through a separate benefits list but does not specify them in the description.

Requirements

Bachelor’s degree in Finance, Accounting, Economics, Business, Data/Analytics, Risk Management, or a related field.
Demonstrated success leading people and a complex strategy, transformation, operations, or risk-governance function.
Significant experience leading multiple concurrent, interdependent initiatives with competing deadlines and senior-level visibility.
Experience translating credit, risk, data, quality, operational, and regulatory information into executive-level recommendations and communications.
Strong knowledge of commercial and consumer credit, portfolio management, risk ratings, underwriting, ongoing monitoring, problem-credit management, sampling, and credit review practices.
Ability to lead multiple interdependent workstreams while anticipating downstream impacts.
Strong credit-risk judgment, organization, creative problem-solving, and sustained leadership effectiveness.
Ability to communicate complex or sensitive matters clearly to staff, leaders, committees, regulators, auditors, and the Board.
Ability to challenge assumptions, raise concerns, preserve objective judgment, and build trusted relationships.
People leadership skills, including coaching, delegation, performance management, succession development, and integration of professionals across disciplines.
Advanced data and technology literacy, including use of analytics, reporting, visualization, workflow automation, and AI concepts.
Ability to maintain attention to detail and accountability across high-volume executive, regulatory, and operational demands.
Continuous-improvement mindset and ability to refine tools, methods, reports, and processes.

Nice To Haves

Master’s degree or other advanced degree.
15 or more years of relevant experience in credit risk, credit review, portfolio management, risk management, strategy, analytics, banking operations, consulting, or a related discipline.
Experience designing or materially rebuilding an operating model, governance framework, enterprise program, or execution infrastructure.
Experience presenting to senior management, governance committees, regulators, auditors, or boards.
Direct Credit Risk Review or loan-review leadership experience.
Experience in an independent Second or Third Line function.
Experience with annual risk-based planning, risk assessment, capacity modeling, KPI frameworks, quality programs, GRC, controls, issues management, technology tools, automation, or AI-enabled workflows.
Familiarity with Power BI, SQL, Python, or automation tools.
Credit risk or banking credential such as the RMA Credit Risk Certification (CRC) or equivalent.
Relevant credential in project management, data/analytics, risk management, technology, or process improvement.

Responsibilities

Lead the design and continuous evolution of CRR’s operating model, governance, organizational responsibilities, management routines, processes, tools, and infrastructure.
Establish CRR’s strategic agenda and translate priorities into coordinated initiatives, milestones, ownership, dependencies, communications, and measurable outcomes.
Lead concurrent workstreams as project sponsor, project leader, design authority, or escalation point.
Lead strategic planning, annual risk-based coverage planning, risk-assessment recalibration, capacity analysis, staffing scenarios, and prioritization.
Own CRR’s performance-management infrastructure, including KPI design, definitions, data integrity, thresholds, governance, reporting, and escalation.
Monitor execution against review plans, coverage, timelines, quality expectations, talent measures, and strategic commitments, and drive corrective action when needed.
Apply credit-risk and review judgment to assess how policy, portfolio, economic, data, system, or methodology changes affect CRR scope, tools, staffing, testing, and reporting.
Lead Risk Intelligence, ongoing monitoring, red-flag, analytics, dashboard, and management-reporting capabilities; integrate relevant trends and developments into insights, planning, testing direction, and executive, regulatory, and Board reporting.
Oversee Quality Verification and use results to strengthen methodology, training, tools, guidance, and execution.
Direct the design, implementation, calibration, and change governance of linesheets, samplers, review-effectiveness tools, communication trackers, testing frameworks, and related guidance.
Serve as business sponsor and product owner for CRR tools and data solutions from concept and requirements through testing, implementation, adoption, maintenance, and enhancement.
Advance responsible automation and AI use while maintaining human accountability, data quality, transparency, auditability, and regulatory defensibility.
Oversee CRR’s GRC domain, RCSA and control environment, findings and remediation infrastructure, Enterprise Disposition Log, notifications, user access, records retention, disaster recovery, and closure-related activities.
Ensure systems, policies, procedures, evidence, and actual practices remain aligned.
Serve as CRR Policy Manager and coordinate policy, standards, procedures, methodology, and guidance updates, including ownership, review cycles, approvals, version history, communications, and exception escalation.
Represent CRR in regulatory updates and examinations, Internal Audit, external quality assessments, and other third-party reviews; lead preparation of clear, complete, and defensible materials and responses.
Lead, coach, and develop professionals across strategy, quality, business operations and administration, technology and AI enablement, and data and reporting.
Establish team priorities and accountability, and build cross-training, succession readiness, and capabilities.
Build stakeholder relationships and communicate with CRR staff, peers, senior leaders, committees, technical partners, regulators, and auditors while preserving CRR independence and constructive challenge.
Support material changes with stakeholder input, training, implementation support, and post-implementation calibration.
Operate as a strategic extension of the Head of CRR by bringing forward issues, connections, implications, recommendations, and solutions.
Balance long-term transformation with recurring CRR governance, quality, planning, reporting, and operational responsibilities.
Lead visibly and consistently through rapid change and competing priorities, and anticipate the people, information, tools, processes, and capabilities CRR needs.