Credit Risk Review - Strategic Insight Team Manager

KeyBank • East Honolulu, HI

1d • $128,000 - $268,000 • Remote

About The Position

Credit Risk Review (CRR) is an independent Second Line of Defense function that objectively assesses credit risk and credit risk management practices. It conducts ongoing credit reviews, validates risk ratings and credit quality, identifies emerging portfolio risks, and provides timely insights to management and the Risk Committee.

The Strategic Insights Team (SIT) Manager turns CRR’s mandate and priorities into a sustainable operating model. The role leads a multidisciplinary team spanning strategy, quality, business operations and administration, technology and AI enablement, and data and reporting. It is accountable for CRR planning, execution infrastructure, tools, quality, governance, reporting, regulatory readiness, and continuous improvement. The Manager serves as a strategic extension of the Head of CRR and a key connection point across CRR leadership, review teams, senior risk management, the Board, regulators, Internal Audit, external reviewers, and enterprise partners.

The Manager oversees operating-model design, strategic execution, annual planning, risk-based coverage, capacity and staffing analysis, performance metrics, Risk Intelligence, quality and methodology, technology and AI enablement, governance and controls, policy documentation, and audit- and regulator-facing work. The role leads and develops a multidisciplinary team, manages stakeholder relationships and change, and balances transformation with recurring CRR responsibilities. The position is remote and located in the United States; the stated location is For Those Who Work At Home, Ohio. Base salary is $128,000–$268,000 annually, with eligibility for incentive compensation.

Requirements

• Bachelor’s degree in Finance, Accounting, Economics, Business, Data/Analytics, Risk Management, or a related field.
• Demonstrated success leading people and a complex strategy, transformation, operations, or risk-governance function.
• Significant experience leading multiple concurrent, interdependent initiatives with competing deadlines and senior-level visibility.
• Experience translating credit, risk, data, quality, operational, and regulatory information into executive-level recommendations and communications.
• Ability to lead visibly and consistently through rapid change and competing priorities.
• Strong knowledge of commercial and consumer credit, portfolio management, risk ratings, underwriting, ongoing monitoring, problem-credit management, sampling, and credit review practices.
• Ability to communicate complex or sensitive matters clearly to staff, leaders, committees, regulators, auditors, and the Board.
• Ability to challenge assumptions, raise concerns, and preserve objective judgment while building trusted relationships.
• People leadership capabilities, including coaching, delegation, performance management, succession development, and integration of professionals across technical disciplines.
• Advanced data and technology literacy, including analytics, reporting, visualization, workflow automation, and AI concepts.
• Strong organization, attention to detail, resilience, accountability, and continuous-improvement orientation.

Nice To Haves

• Master’s degree or other advanced degree.
• 15+ years of relevant experience in credit risk, credit review, portfolio management, risk management, strategy, analytics, banking operations, consulting, or a related discipline.
• Experience designing or materially rebuilding an operating model, governance framework, enterprise program, or execution infrastructure.
• Experience presenting to senior management, governance committees, regulators, auditors, or boards.
• Direct Credit Risk Review or loan-review leadership experience.
• Experience in an independent Second or Third Line function.
• Experience with annual risk-based planning, risk assessment, capacity modeling, KPI frameworks, quality programs, GRC, controls, issues management, technology tools, automation, or AI-enabled workflows.
• Familiarity with Power BI, SQL, Python, or automation tools.
• Credit risk or banking credential such as the RMA Credit Risk Certification (CRC) or equivalent.
• Relevant credential in project management, data/analytics, risk management, technology, or process improvement.

Responsibilities

• Lead the design and continuous evolution of CRR’s operating model, governance, organizational responsibilities, management routines, processes, tools, and infrastructure.
• Establish CRR’s strategic agenda and translate priorities into coordinated initiatives, milestones, ownership, dependencies, communications, and measurable outcomes; lead concurrent workstreams.
• Lead strategic planning, annual risk-based coverage planning, risk-assessment recalibration, capacity analysis, staffing scenarios, and prioritization.
• Own CRR performance-management infrastructure, including KPI design, definitions, data integrity, thresholds, governance, reporting, and escalation; monitor execution and drive corrective action.
• Apply credit-risk judgment to assess how policy, portfolio, economic, data, system, or methodology changes affect CRR scope, tools, staffing, testing, and reporting.
• Lead Risk Intelligence, ongoing monitoring, red-flag, analytics, dashboard, and management-reporting capabilities; turn relevant information into forward-looking insights and executive, regulatory, and Board reporting.
• Oversee Quality Verification and use results to improve methodology, training, tools, guidance, and execution.
• Direct the design, implementation, calibration, and change governance of linesheets, samplers, review-effectiveness tools, communication trackers, testing frameworks, and related guidance.
• Serve as business sponsor and product owner for CRR tools and data solutions through requirements, testing, implementation, adoption, maintenance, and enhancement; advance responsible automation and AI use.
• Oversee CRR’s GRC domain, RCSA and control environment, findings and remediation infrastructure, Enterprise Disposition Log, notifications, user access, records retention, disaster recovery, and closure-related activities.
• Serve as CRR Policy Manager and coordinate policy, standards, procedures, methodology, and guidance updates, including ownership, review cycles, approvals, version history, communications, and exception escalation.
• Represent CRR in regulatory updates and examinations, Internal Audit, external quality assessments, and other third-party reviews; prepare clear, complete, and defensible materials and responses.
• Lead, coach, and develop professionals across strategy, quality, business operations and administration, technology and AI enablement, and data and reporting; establish priorities, accountability, cross-training, and succession readiness.
• Build stakeholder relationships and communicate effectively while preserving CRR independence and constructive challenge; support material changes with input, training, implementation support, and post-implementation calibration.
• Operate as a strategic extension of the Head of CRR, bringing forward issues, implications, recommendations, and solutions.
• Balance long-term transformation with disciplined execution of recurring governance, quality, planning, reporting, and operational responsibilities.

Benefits

• Eligibility for incentive compensation, which may include production, commission, and/or discretionary incentives.
• The posting refers to a list of eligible benefits but does not specify individual benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager