Credit Representative

Farmers Home Furniture•East Ellijay, GA

just now•Onsite

About The Position

The purpose of this classification is to perform work functions associated with locating, notifying, and securing payments from customers with delinquent accounts. This role involves sending notices, conferring with customers to determine reasons for overdue payments, documenting correspondence, and processing payments. The Credit Representative is also responsible for maintaining and balancing a cash drawer, traveling to customers' homes for collections and repossessions (with approval), preparing paperwork for legal action, and initiating credit investigations under the direction of the Credit Manager. Additionally, the position includes logging work activities, operating office equipment, logging customer service requests, scheduling repairs, assisting customers on the sales floor, maintaining sales quotas, and complying with customer service standards. The role also requires upholding and promoting the company's H.O.M.E. values.

Requirements

High School Diploma or GED required.
Six months experience in payment collections or general office procedures; or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position.
Must possess and maintain a valid State Driver’s License.
Data Utilization: Requires the ability to review, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
Equipment, Machinery, tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive and/or advisory data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; the ability to interpret graphs.
Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against measurable or verifiable criteria.

Responsibilities

Sends text messages, mails form letters and/or late charge notices to customers to encourage payment of delinquent accounts.
Confers with customers by text or telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment.
Documents all correspondence and attempted correspondence with customers concerning accounts.
Receives payments and posts amount paid to customer’s account.
Responsible for maintaining and balancing their assigned cash drawer ensuring that the drawer is locked and the key removed when the drawer is left unattended. The key will remain in the possession of the employee assigned to that cash drawer by the Store Manager.
Travels to customers’ homes as required to collect on late payments; assists with repossessions of merchandise, if necessary, upon approval of the Store Manager.
Prepares paperwork prior to legal action to be initiated against severely late-paying customers.
Initiates credit investigations by telephone for new credit account applicants under the direction of the Credit Manager.
Logs details of work activities on a daily, weekly, and monthly basis.
Receives various documentation and reports; reviews, processes, responds, distributes, forwards, files, maintains, and/or takes other action as appropriate.
Operates a personal computer, printer, calculator, copy machines, telephone, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.
Logs customer service requests into PQA and schedules merchandise repairs for customers.
Assist customers on the sales floor as assigned by management to include participation in the sales floor rotation, greeting customers, demonstrating products, completing sales write ups, and updating CRM.
Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals as assigned by the Store Manager.
Complies with Store Operations Customer Service Counter and Telephone Standards.
Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.
Assists in other store departments as required.
Performs other related duties as required.