Credit Representative

Eastern Metal Supply•Lake Worth, FL

About The Position

Under general supervision, the Credit Representative evaluates customer creditworthiness, manages assigned accounts, and ensures timely collection of receivables in accordance with the company’s Credit Policy. The role works closely with Sales, Transportation, and Accounting to resolve credit issues, manage credit holds, and support positive customer relationships while protecting the organization’s financial interests. The duties listed are typical for this job title, but employees may perform other related duties, and not every duty will necessarily be performed by every employee in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
At least five years of experience in credit, collections, accounts receivable, or a related field.
Strong knowledge of credit analysis, collections practices, and interpretation of financial information.
Ability to read and evaluate credit reports and customer financial data.
Strong verbal and written communication skills.
Proficiency with Microsoft Office Suite or similar software.
Professional demeanor and effective, ethical negotiation skills.
Ability to work independently in a fast-paced credit and collections environment.
Ability to communicate effectively with all levels of management and internal teams.

Nice To Haves

Some college degree or credits earned in a similar field.

Responsibilities

Maintain effective control of assigned customer accounts in accordance with the company’s Credit Policy.
Monitor accounts receivable aging and cash receipts for assigned accounts.
Contact customers with past-due balances by phone and in writing to secure payment.
Resolve open receivables and reduce delinquent balances within established credit terms.
Generate professional email correspondence and use sound judgment when addressing problematic accounts.
Communicate with Inside and Outside Sales regarding credit decisions, credit holds, delinquencies, deliveries, and account status.
Collaborate with internal departments to resolve billing, invoicing, shipment, or payment discrepancies.
Review accounts routinely with the Credit Manager to address risks or improvement.
Respond to customer inquiries about billing, invoices, payments, and credit status.
Research orders and credit holds to resolve issues while minimizing service disruptions.