Credit Release & Credit Specialist

Bray International, Inc.•Houston, TX

2d•Onsite

About The Position

Bray Controls is seeking a seasoned Credit Release & Credit Specialist to join our dynamic team. This role is responsible for managing credit-related requests received through the shared inbox, including reviewing and releasing customer orders placed on credit hold while balancing customer service needs and company risk. The position partners closely with Sales, branch personnel, and internal stakeholders to resolve account issues, support order fulfillment, and ensure compliance with company credit policies.

Requirements

Minimum of 5 years of experience in corporate collections, specifically with standard invoicing and contract agreements.
3-5 years of experience in a multi-location processing environment, ideally using an ERP system.
Strong proficiency in Excel and experience with ERP software.
Proven ability to grasp and retain new concepts quickly and complete tasks thoughtfully and efficiently.
Excellent interpersonal skills to effectively interface with all levels of management and customers.
Strong work ethic, attention to detail, and the ability to manage multiple tasks and meet deadlines.
Computer literate, particularly with MS Office 365 applications.
Exceptional oral and written communication skills.
Business acumen and commercial sensitivity in securing prompt payments.

Nice To Haves

Bachelor’s degree in accounting or a related field is preferred, though relevant experience may substitute.

Responsibilities

Review and process credit-related requests received through the shared inbox.
Evaluate customer accounts and determine appropriate actions for orders placed on credit hold.
Release orders in accordance with company credit policies, approved credit limits, and payment status.
Communicate with Sales, branch personnel, and internal stakeholders to resolve credit hold issues and support timely order fulfillment.
Research account status, payment activity, and supporting documentation to make informed credit release decisions.
Monitor and prioritize incoming requests to meet service level expectations and provide excellent customer service.
Maintain accurate records of credit decisions, account updates, and customer communications.
Escalate high-risk, complex, or non-standard situations to management as appropriate.
Provide guidance to internal teams regarding account status, credit policies, and order release requirements.
Support continuous improvement efforts related to credit hold processes, workflow efficiency, and customer experience.