Credit Ops Underwriter I

JPMorganChase • Fort Worth, TX

14h • Onsite

About The Position

Join our team as a Credit Operations Underwriter I, where you will have the opportunity to make a significant impact on our business results and customer satisfaction. As a Credit Operations Underwriter I in the Consumer Lending department, you will focus on business results by decisioning new and existing application requests. The Call Center Credit Ops Underwriter I work is creative, exciting, and different every day.

Requirements

• Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
• Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
• High school diploma or GED required
• Complete and successfully pass the Panel Evaluation upon completion of training in order to obtain Lending Authority

Nice To Haves

• Ability to multitask using a computer and simultaneously provide customer support
• Comfortable in a fast-paced, consistently changing environment
• Previous experience working in a Fraud, Underwriting, Mortgage and Call Center
• Have a passion for helping people by solving problems, presenting, and explaining solutions

Responsibilities

• Work in a call center environment that requires 100% phone-based customer interaction
• Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
• Communicate with customers in a metrics-driven environment
• Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
• Take ownership of each customer and document their interaction while treating them with respect and responding with empathy
• Work both independently and in a team environment
• Abide by all applicable regulatory and departmental practices and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED