Credit Manager

Four Seasons•Seattle, WA

7d•Onsite

About The Position

Four Seasons Hotel Seattle is looking for a Credit Manager who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. The Credit Manager will be a member of a dynamic team delivering great service to our internal and external guests. This position reports to the Assistant Director of Finance. U.S. work authorization is required for this position.

Requirements

At least 2 years of progressive experience in Accounting
Bachelor’s degree in finance or accounting
Excellent written and verbal communication skills
Strong working knowledge back office accounting systems
Excellent emotional intelligence and interpersonal skills
U.S. work authorization is required for this position.

Responsibilities

Maintain harmonious and professional relationship with all departments.
Conduct training sessions for the Front Office staff and Catering & Sales staff on credit policies and procedures.
Establish and maintain local credit policies and procedures regarding billing, credit cards, collection, inquiries and check cashing and prepare month-end and year-end reports and reconciliations in accordance with established corporate guidelines.
Ensure all inquiries from guests or credit card companies are handled promptly (same day if possible) and professionally.
Ensure prompt and accurate billing for all accounts and timely collection follow-up.
Maintain credit histories, original approved written requests for credit and other records for regular hotel accounts.
Ensure that the check-in / check-out procedure adequately protects the hotel without burden or delay to the guests of the hotel.
Develop and maintain relationships with regular clients to foster communication and assist in collection.
Prepare and conduct a monthly credit meeting.
File documents and reports.
Manage collection of accounts approved for billing and process upon departure payments and supervise the day-to-day activities of the Accounts Receivable staff and evaluate performance based on the hotel policies.
Recommend improvements in the operation of Accounts Receivable to the Director of Finance.
Review Guest Ledger High Balance Report daily and bring discrepancies to the attention of the Front Office Manager and Director of Finance if not resolved.
Investigate all requests for billing as the final authority over credit approval and individual.
Assist in other areas of the accounting office as needed.
Perform any additional duties as assigned by the Director of Finance or Assistant Director of Finance.