Credit Management Professional

CMA CGM•Houston, TX

1d•$69,907•Onsite

About The Position

The Order to Cash (O2C) Professional supports the end-to-end accounts receivable and customer account lifecycle, ensuring accurate order processing, payment handling, and customer account administration. This role works closely with internal finance teams, third-party collection agencies, and customers to support efficient cash application, account setup, reporting, and process improvement initiatives. The position also plays a key role in maintaining documentation, managing system access, and supporting integration initiatives.

Requirements

High School Diploma
Minimum 5 years of experience in a professional office environment.
3–5 years of experience in Accounts Receivable, Accounts Payable, or Order to Cash operations.
Strong analytical and problem-solving skills.
Advanced Microsoft Excel skills.
Strong attention to detail and organizational ability.
Ability to manage multiple tasks in a structured and process-driven environment.
Experience working with cross-functional teams and external partners.
Project-oriented mindset with a focus on process improvement.
Results-driven and task-focused
Strong organizational and documentation skills
Process improvement mindset
Effective communication and collaboration
Ability to work independently and manage priorities

Responsibilities

Validate account placement requests received from the GBS Credit & Collections team.
Coordinate account placement with third-party collection agencies.
Maintain agency relationships and ensure proper account tracking.
Obtain and maintain paid account documentation.
Monitor agency activity and reporting to ensure compliance with company procedures.
Maintain a systematic and organized process for third-party collections.
Manage W-9 documentation, new account forms, and ACH setup requests.
Support the new customer account setup process through CMD/Onboarding for CEVA A&O entities.
Maintain customer records and documentation in accordance with internal policies.
Manage DocuSign permissions and related access requests.
Coordinate distribution of physical checks and ensure proper coding to the correct business unit.
Prepare and process overnight bank deposits.
Monitor and resolve unprocessed payment batch failures and create system tickets as required.
Manage customer correspondence received through lockbox and distribute internally as needed.
Validate Errors & Omissions documentation and submit forms to the Record-to-Report (R2R) team.
Maintain and update bankruptcy tracking reports and proof of claim documentation.
Manage and monitor Cash on Delivery (COD) accounts, including cleanup, placement, and process improvements.
Submit and track system access tickets as needed.
Support audit requests and documentation gathering when required.
Maintain and organize departmental SharePoint resources, including O2C folders and documentation.
Perform periodic clean-up and maintenance of shared files and records.
Identify opportunities to improve efficiency within O2C processes.
Assist with cleanup and process standardization initiatives across AR and collections workflows.
Support operational readiness and process alignment as part of the CEVA A&O integration planned for 2026.
Contribute to evolving responsibilities as business integration and system improvements occur.

Benefits

Competitive Paid Time Off
401(k)
Health insurance
Employee benefits platform with discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
Pet insurance
Multiple health plans (company contribution to health savings account)
Prescription coverage
Dental coverage
Vision coverage
Company paid life insurance
Company paid accident insurance
Company paid short-term disability coverage
Company paid long-term disability coverage
Employee assistance plan
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan
401(k) with company match
Flexible Paid Time Off programs including company paid holidays
Tuition reimbursement program