Credit Investigator - Junior

Equifax • West Des Moines, IA

7d • Onsite

About The Position

As a Junior Credit Investigator at Equifax, you will be responsible for resolving customer requests and being the key point of contact between the client and consumer. The Credit Investigator position is responsible for acting as a liaison between the client, consumer, and Equifax by resolving customers’ requests. Individual contributors with complete investigations and issue updated or corrected reports to clients. To do this, you will use various methods of investigation including telephone interviews, email contacts, web-based research, faxing contacts, and researching data repositories such as FACT and eOSCAR.

Requirements

• High school diploma, or equivalent

Nice To Haves

• Call center experience preferred
• Computer skills
• Ability to multitask and work independently
• Credit Experience/knowledge preferred
• Able to problem solve
• Able to communicate effectively

Responsibilities

• Perform credit-based research tasks ranging from the navigation of automated systems, conducting online research, and performing conference calls between consumers and creditors
• Utilize experience and expertise to provide insights to operations leadership
• Operate a diverse range of tasks, moving between processes with the mentorship of management
• Perform clerical, phone, operational or manual work
• Validate/complete and document requested data through phone, fax or email contact
• Perform document review and audit
• Identify and troubleshoot issues within own scope of work
• Accept stretch assignments provided by management

Benefits

• comprehensive compensation and healthcare packages
• 401k matching
• paid time off
• organizational growth potential through our online learning platform with guided career tracks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED