Credit & Fraud Specialist
About The Position
Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy. Job Summary The Credit Specialist is responsible for supporting credit risk management, account review, credit policy execution, and exposure monitoring across the customer lifecycle. This role evaluates customer credit risk, supports credit decisioning, and helps minimize bad debt exposure while balancing customer experience and operational efficiency. The Credit Specialist works closely with Collections, Customer Care, Customer Acquisition, Finance, and Risk teams to ensure credit policies are applied consistently and credit exposure is properly managed.
Requirements
- 3–5 years’ experience in credit, collections, or financial risk
- Experience in credit risk assessment
- Strong analytical and decision-making skills
- Experience working with customer account systems
- Strong attention to detail
Nice To Haves
- Utility or energy industry experience
- Knowledge of credit risk and collections processes
- Experience with SAP, Salesforce, or similar systems
- Experience with credit bureau data
Responsibilities
- Review customer accounts and assess credit risk
- Perform credit evaluations and account reviews
- Apply credit policies and procedures consistently
- Recommend credit limits, deposits, and payment terms
- Monitor high-risk accounts and exposure
- Support implementation of credit policies
- Monitor credit policy effectiveness
- Ensure consistent policy application
- Identify policy gaps and improvement opportunities
- Support risk mitigation initiatives
- Monitor credit exposure and delinquency trends
- Identify high-risk segments and accounts
- Support bad debt reduction strategies
- Monitor credit performance metrics
- Escalate high-risk situations
- Support account investigations related to credit decisions
- Assist with deposit reviews and adjustments
- Support for exception handling and approvals
- Coordinate with collections and customer care teams
- Support credit-related escalations
- Track credit performance metrics
- Provide credit risk reporting
- Identify trends and emerging risks
- Support forecasting and portfolio analysis
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
