Credit Dispute Representative II

SchoolsFirst Federal Credit Union•Tustin, CA

2d•$22 - $32•Onsite

About The Position

Evaluate, investigate, analyze, respond, track, and audit all credit disputes related to credit bureau reporting. Ensures the accuracy and integrity of furnished credit report data with compliance of the Fair Credit Reporting Act (FCRA) and its implementing regulations. Reviews and researches credit disputes originated by our Members through various channels of communication including verbal, written, email, and electronically through system in conjunction with applicable federal and state regulations. Utilizes industry standard platforms to respond to indirect disputes, including e-OSCAR as well as accessing information from the websites for the three major credit reporting agencies (CRAs) to perform and complete dispute investigations. Identifies trends in credit disputes to help identify system or reporting gaps; participates in addressing gaps. Validates the integrity of the request with thorough analysis to ensure appropriate steps are taken to resolve disputes. This may require reaching out to the credit bureaus for additional support. Investigates and resolves consumer credit bureau disputes by reviewing both internal account records and credit bureau records. Analyzes pertinent Member financial and credit data; has authority to approve or deny dispute requests within the FCRA guidelines. Communicates the credit dispute decision to the teammember, Member or the credit bureaus within the regulatory time frame. Ensures proper documentation of all received disputes in applicable system(s). Audits department reports for management review. Serves as the subject matter expert on projects that impact or rely upon credit bureau reporting. Develops recommendations based on research and analysis for management upon request. Handles Members concerns and complaints or escalates issues as warranted, while maintaining the Credit Union’s primary focus on Member Service. Performs other duties as assigned Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Requirements

High School Diploma or GED required
1-3 years of prior related experience required
Has basic to intermediate understanding of the guidelines outlined in the Fair Credit Reporting Act as well as credit dispute standard operating procedures/desktop procedures.
Proficient with standard credit industry business rules and regulatory and disclosure requirements
Understand how products work and ability to discuss credit impact both positive and negative

Responsibilities

Evaluate, investigate, analyze, respond, track, and audit all credit disputes related to credit bureau reporting.
Ensures the accuracy and integrity of furnished credit report data with compliance of the Fair Credit Reporting Act (FCRA) and its implementing regulations.
Reviews and researches credit disputes originated by our Members through various channels of communication including verbal, written, email, and electronically through system in conjunction with applicable federal and state regulations.
Utilizes industry standard platforms to respond to indirect disputes, including e-OSCAR as well as accessing information from the websites for the three major credit reporting agencies (CRAs) to perform and complete dispute investigations.
Identifies trends in credit disputes to help identify system or reporting gaps; participates in addressing gaps.
Validates the integrity of the request with thorough analysis to ensure appropriate steps are taken to resolve disputes.
Investigates and resolves consumer credit bureau disputes by reviewing both internal account records and credit bureau records.
Analyzes pertinent Member financial and credit data; has authority to approve or deny dispute requests within the FCRA guidelines.
Communicates the credit dispute decision to the teammember, Member or the credit bureaus within the regulatory time frame.
Ensures proper documentation of all received disputes in applicable system(s).
Audits department reports for management review.
Serves as the subject matter expert on projects that impact or rely upon credit bureau reporting.
Develops recommendations based on research and analysis for management upon request.
Handles Members concerns and complaints or escalates issues as warranted, while maintaining the Credit Union’s primary focus on Member Service.
Performs other duties as assigned
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.