Bilingual Credit Counselor- Remote | West Coast Evening Shift

American Consumer Credit Counseling•Newton, MA

42d•$21 - $23•Remote

About The Position

American Consumer Credit Counseling (ACCC) is seeking motivated, sales-driven bilingual professionals to join our team as Credit Counselors. This role is crucial in guiding clients toward improved financial health by providing personalized support and actionable solutions. You will work with individuals and families seeking help with their debt and finances, understand their needs, and guide qualified clients toward solutions that can make a real difference. This is more than a customer service role; it's an opportunity to empower clients to take control of their financial futures through confidential counseling, debt management programs, and educational resources.

Requirements

Fluent English & Spanish – required
Sales experience – required
West Coast candidates – required
Strong closing, persuasion, and relationship-building skills
Naturally empathetic with excellent listening skills
Comfortable discussing finances and recommending solutions
High School Diploma or equivalent, Associates or Bachelors preferred
1–2 years of experience in credit counseling, financial coaching, or debt management
NFCC Credit Counselor Certification (to be obtained within the first six months of employment)
Experience analyzing client budgets, income, and debt to create actionable repayment plans
Experience providing one-on-one counseling or coaching to clients in a confidential setting (phone and/or online)
Day-to-day proficiency with Microsoft Excel and Outlook
Authorized to work in the United States
Prolonged sitting at a desk and working on a computer (up to 8+ hours/day)
Talking on the phone for extended periods of time
Frequent use of hands/fingers for typing and operating a keyboard, mouse, and phone
Ability to wear a headset for extended periods
Vision sufficient to read computer screens and documents
Hearing sufficient to understand customer conversations via phone
Occasional walking or standing, depending on office layout or home setup
Lifting up to 10-15 lbs., such as small office supplies or materials (optional; depends on setting)

Nice To Haves

Call center, financial services, credit, banking, or counseling experience is a plus
Motivated by performance, helping people, and earning bonuses
Knowledge of credit reports, credit scoring, and consumer lending
Experience educating clients on credit reports, scores, and healthy financial habits
Experience recommending debt management plans and repayment strategies
Spanish language proficiency
Availability to work one Saturday per month

Responsibilities

Answer incoming calls from individuals seeking financial education or credit counseling support.
Conduct one-on-one credit counseling sessions with clients via phone by reviewing their budgets and providing personalized recommendations on financial solutions, including debt management programs, bankruptcy options, credit remediation, collections, and credit reporting issues.
Deliver financial education, create client budgets, and assist with the enrollment process into ACCC programs.
Process consumer applications by accurately entering client information and budget details into internal systems and affiliate databases.
Follow up with prospective clients to encourage them to begin or continue the counseling process.
Enroll qualified clients into appropriate debt consolidation or financial assistance programs.
Verify client-provided information using internal databases and approved information sources to ensure accuracy and compliance.
Assess client budgets, income, and debt obligations to identify opportunities for improvement.
Educate clients on credit reports, credit scores, and strategies for maintaining healthy financial habits.
Recommend tailored debt management plans and repayment strategies.
Document client interactions and maintain accurate, confidential records.
Handle inbound clients actively seeking financial help.
Build rapport and uncover each client’s needs.
Review budgets, credit, and debt.
Recommend and explain personalized financial solutions.
Enroll qualified clients in debt management programs.
Educate clients on improving their overall financial health.