Credit & Collections Specialists

CALICO COTTAGE INC•Amityville, NY

39d•$25 - $28•Onsite

About The Position

Under the supervision of the Sr. Credit & Collections Specialist, the Credit & Collections Specialist manages all aspects of Accounts Receivable, including reviewing business and consumer credit reports while assessing financial risk to Calico. This position protects Calico’s assets by assessing the risk vs. reward for each credit decision and improving collection measures while simultaneously being a resource for our customers. This is a customer contact point in our organization and this position must be firm at times (collection calls and communicating unpleasant credit decisions) and friendly at other times, but always professional.

Requirements

High School Diploma/GED or equivalent required.
Minimum 5 years of financial related experience (bookkeeping, accounting, receivables, or other).
Computer literacy.
Advanced Microsoft Office (Excel, Word, Outlook).
Strong work ethic and willingness to go the extra mile.
Excellent verbal and written communications.

Nice To Haves

Some college preferred, education in related field a plus.
Prior credit experience is strongly preferred.
Understanding of ERP systems is a plus.
Experience working with a service focused organization.
Record of success exceeding objectives.

Responsibilities

Evaluate credit worthiness and set credit limits for new and existing customers with an objective of reducing bad debt while minimizing processing time for orders.
Verify new customer information (including account application, resale certificate, etc.) is complete prior to first shipment.
Timely review and decision to release, hold, require prepayment, etc. of orders (including communication regarding customer decision).
Review all customer accounts Receivable (A/R) balances and perform collection efforts via phone, email, fax, or letter.
Work with collection agencies to collect delinquent balances that cannot be collected without outside assistance.
Review customer contracts (e.g., vendor manual) and ensure terms are being complied with.
Provide customer support regarding inquiries such as resolving unauthorized deductions, pricing, sales tax, back-order status, credit memo status, etc.
Perform daily cash application to customers’ accounts (checks, ACH, and credit cards) and check scanning for automated bank deposit.
Provide support for other financial related functions as needed.
Obtain and manage customer documentation (resale certificates, pricing, and equipment agreements, etc.).
Back up the accounts payable function as needed.
Review sales commissions and customer stage (nurture, ongoing, inactive, etc.).
Manage/communicate as needed with various financial vendors (bank, credit card processor, credit agencies).
Enter orders during customer service meetings and occasionally during periods of high demand.

Benefits

Paid Time Off Plan and Paid Holidays
Medical, Dental & Vision Insurance
Company Paid Long Term Disability Insurance
Flexible Spending Accounts (FSA)
401(k) Plan
Life/AD&D Insurance
Employee Assistance Program
Length of Service Awards
Ice Cream Fridays during fair weather months
On-Site Gym with free fitness classes and personal training
Flu Shot Clinic held annually on-site
Birthday & Holiday Celebrations held to foster fun and team interaction
Employee Appreciation Events with great food, fun and team building for all team members and their families
Charity Drives held throughout the year to give all Calico team members an opportunity to support our local community
Employee Referral Program financially rewards employees for referring qualified new hires to Calico