Credit & Collections Manager

Utrecht Art Supply•Galesburg, IL

25d•$55,000 - $75,000•Hybrid

About The Position

Summary: The Credit and Collections Manager is responsible for maximizing the collection of Accounts Receivable, ISF checks, credit card chargebacks, and unconfirmed deposits while minimizing corporate bad debt write-offs. This position also provides leadership and direction to the collections staff to ensure efficiency, compliance, and achievement of departmental goals.

Requirements

Bachelor's Degree in Business, Accounting, Finance, or a related field.
Minimum of 2 years of experience in credit and collections; supervisory experience preferred.
Strong strategic planning, analytical, and decision-making abilities.
Excellent organizational and multitasking skills.
Strong interpersonal and leadership skills with the ability to work collaboratively across teams.
Exceptional written and verbal communication skills.
Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
Proven ability to lead projects and motivate teams to meet goals, especially during high-volume periods.

Responsibilities

Open Account Management
Establish and maintain effective collection processes for all company open accounts.
Process and analyze held orders to facilitate order release and revenue realization.
Develop and implement procedures for managing past due accounts, issuing collection letters, and other related credit activities.
Review and process credit applications, analyze credit risk, and determine appropriate credit limits.
Contact customers through telephone, mail, or email to resolve disputes and secure timely payment of delinquent accounts within legal and regulatory guidelines.
Supervise and monitor credit and collections associates' performance, ensuring adherence to procedures and achievement of targets.
Utilize strong project management, communication, and leadership skills to foster a collaborative and productive team environment.
Maintain positive relationships with other departments and external partners to ensure efficient and compliant operations
Chargeback and credit card related management
Review and oversee the rules established for credit card monitoring systems to ensure fraud levels remain within acceptable thresholds.
Establish and maintain effective collection process for ISF checks, credit card chargebacks, and unconfirmed deposits.
Collaborate with the Customer Payment Team to minimize credit card fraud and maintain manageable levels of held orders.
Analyses
Administer and optimize the collections software system, ensuring it supports effective prioritization, workflows, and strategies for different customer segments.
Conduct quarterly reviews of collection strategies to ensure ongoing effectiveness and improvement.
Prepare and deliver regular reports and analysis on Credit and Collections performance to senior management.
Analyze and monitor the credit risk of all open accounts, providing recommendations to minimize exposure.
Perform chargeback analysis to minimize risk for the company to ensure Kount rules are reacting to any trends found.
Perform other related duties or special projects as assigned, including occasional travel.