Credit & Collections Manager (6703)

Arnold Oil Company of Austin•Austin, TX

About The Position

The duties of the Collections Manager include overseeing the collection efforts in a fast paced goal oriented Collections Department, providing supervision of the collection staff and performing collections of the largest and most sensitive customer accounts. Work closely with the Controller concerning any audits, if requested. Performing credit investigations on all account credit applications. Set up all cash accounts. Mail welcome letters to new customers. Maintain the NSF company database. The primary job functions include, but are not limited to: Based on the Weekly Aging, manage collection calls and emails made by collection clerks to past due customers to reach and maintain optimum collection efforts. Review activity reports as needed to accomplish the preceding. If service were to be stopped for non-payment, this position would be responsible for sending Demand Letters up to and including the final demand letter. Prepares documentation necessary to create the Credit or Debit Memo necessary to true up a customer account. If requested, assists with the clean- up of RU’s (unapplied receipts), short paid invoices and Charge Backs. Opens Cash Accounts in JDE Opens Charge Accounts in JDE. Maintains and manages the company’s NSF reporting and files. Responsible for maintaining customer files to include the credit Applications, tax forms, W-9’s, and any other pertinent information used to determine credit worthiness. Insure that customer collection notes are being input by the collection Clerks Assist with special projects and other duties as assigned by the Controller

Requirements

Requires good written, oral and reading communication skills in order for the incumbent to accurately obtain, interpret, and transcribe a variety of communications and instructions
Proficiency with Microsoft Office®(Outlook®, Word®, and Excel®) is required
Excellent interpersonal skills
Ability to adjust and interact with all levels of personnel
Proficient at multitasking
Excellent organizational skills
Ability to set priorities and meet deadlines
Must take pride in their work
Ability to thrive working in a team environment
Minimum five (5) years’ experience in collecting, accounts receivable, or a related area
Minimum two (2) year’s management experience.
High School diploma (or G.E.D) required

Nice To Haves

JD Edwards Software experience is preferred
Bachelor’s Degree from an Accredited Institution is preferred

Responsibilities

Overseeing the collection efforts in a fast paced goal oriented Collections Department
Providing supervision of the collection staff
Performing collections of the largest and most sensitive customer accounts
Work closely with the Controller concerning any audits, if requested
Performing credit investigations on all account credit applications
Set up all cash accounts
Mail welcome letters to new customers
Maintain the NSF company database
Based on the Weekly Aging, manage collection calls and emails made by collection clerks to past due customers to reach and maintain optimum collection efforts
Review activity reports as needed to accomplish the preceding
Responsible for sending Demand Letters up to and including the final demand letter if service were to be stopped for non-payment
Prepares documentation necessary to create the Credit or Debit Memo necessary to true up a customer account
Assists with the clean- up of RU’s (unapplied receipts), short paid invoices and Charge Backs, if requested
Opens Cash Accounts in JDE
Opens Charge Accounts in JDE
Maintains and manages the company’s NSF reporting and files
Responsible for maintaining customer files to include the credit Applications, tax forms, W-9’s, and any other pertinent information used to determine credit worthiness
Insure that customer collection notes are being input by the collection Clerks
Assist with special projects and other duties as assigned by the Controller