Credit Collections Clerk - MGM Grand Detroit

MGM Resorts•Detroit, MI

44d•$19•Onsite

About The Position

As a Credit Collection Clerk, you'll be at the heart of our operations, ensuring everything runs smoothly by accurately entering, maintaining, and managing data in our computerized systems. Your attention to detail and proactive approach will help us maintain seamless operations and contribute to our overall success.

Requirements

Proficient in Microsoft Office
Working knowledge of billing, invoicing and collection processes
Familiarity with ledgers, journals entries and reconciliation
Exceptional attention to detail and accuracy
Strong organizational skills
Customer service oriented and a positive, professional demeanor
High School Diploma or GED required
Must be 21 years of age or older
Work varied shifts, including weekends and holidays as needed

Responsibilities

Contacts guests with delinquent accounts to collect gaming debt, by telephone and mail and establishes payment schedule
Research, prepares, and mails statements, advisement letters, and payment commitment letters to guests with credit line balance or delinquent account, as appropriate. Sorts and files correspondence
Monitors collection activity and advises whether accounts should be referred to a collection agency or written off. Reviews accounts suggested for write-off and evaluates their potential for collection. Provides recommendations to the Director of Cage Operations
Assists with coordinating the processing of payments received by the Cage, General Ledger, or other independent department and posted to the proper guest account by the Cage department. Establish new collection accounts and maintain existing collection accounts within internal systems.
Maintains awareness of suspicious activities to prevent and identify potential fraudulent account actions
Addresses guest complaints within the scope of authority, referring unresolved matters to management. Reports all unusual events, circumstances, missing items, or suspected theft to the supervisor, senior management, and/or Security

Benefits

Wellness incentive programs to help you stay healthy physically and mentally
Health & Income Protection Benefits (For eligible employees)
Free meals in our employee dining room
Free parking
Child Care Assistance
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!

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