Front Desk Representative - MGM Grand Detroit

MGM Resorts • Detroit, MI

3d • $18 • Onsite

About The Position

Join the team that defines world-class hospitality in the heart of Detroit. MGM Grand Detroit is seeking a friendly, professional, and service-driven Front Desk Representative to create exceptional guest experiences from the moment they arrive.

Requirements

• Guest service experience
• Strong listening skills to understand guest needs and concerns, ensuring satisfaction and resolving issues promptly
• Comfortable and proficient in using hotel management software (e.g., booking systems, reservation software), computer software (e.g., Outlook, MS Word, Excel) and other front desk technology
• Must have a High School Diploma, GED or equivalent
• Work varied shifts, to include weekends and holidays

Responsibilities

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk‐ins and all other tasks associated with guest room check‐ins and check‐outs
• Partner with Housekeeping and other related departments to meet guest expectations and special requests
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle‐free experience from start to finish

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Health & Income Protection Benefits (For eligible employees)
• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
• Free meals in our employee dining room
• Various programs and networking opportunities to help you get promoted
• Volunteer opportunities to give back to the community
• Other various discounts with company partners such as travel, electronics, online shopping, and many more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees