Credit & Collections Associate

Canfor•Vancouver, BC

1d•CA$47,600 - CA$68,000•Hybrid

About The Position

Reporting to the Accounts Receivable Supervisor, the Credit & Collections Associate will collect Accounts Receivable as close to selling terms as possible, within established policies and practices, in a manner that results in sound, accurate receivables while providing excellent customer service. The incumbent will maintain timely, accurate information that meets Credit Management requirements. This is an 18 month contract role, based out of our Vancouver Head Office with a hybrid work schedule.

Requirements

Post-secondary education completion.
3 - 5 years of administrative experience - collection and/or accounting experience preferred.
Strong computer skills and solid background working with modern office software and reporting tools including Microsoft 365 applications.
Strong Excel proficiency is crucial for success in this role.
Self-motivated with strong communication skills and the ability to work in a fast-paced dynamic team environment.
Well organized, with a high degree of accuracy and attention to detail.
Strong customer service skills.
Ability to prioritize, deadline driven and able to handle multiple time-sensitive tasks successfully.

Nice To Haves

Core accounting and/or credit management courses preferred but not required.
Previous experience in the lumber, pulp, or manufacturing industry is an asset.
Microsoft Fabric, Power BI and Power Automate abilities would be a strong asset.
JD Edwards experience would be considered an asset.

Responsibilities

Promptly identify overdue amounts for assigned customer base and implement systematic follow-up until collected.
Clearly identify the problem and action taken on all records of collection progress, including weekly Credit Exception and Aged Trial Balance reports.
Immediately notify the A/R Supervisor and/or Credit Manager of reported or suspected cash flow problems.
Promptly, efficiently and economically provide special assistance to customers who require additional handling to ensure that our terms are met.
Retain and enhance customer goodwill.
Assist credit manager with administrative duties related to customer credit review process.
Cash Application of assigned accounts.
Reconciliation of unapplied cash, short payment, and payment discrepancies.
Regular monitoring of accounts receivable aged trial balance.
Investigate payment discrepancies and customer inquiries and determine the appropriate action. Be responsible for consistent, persistent follow-up with customers and/or internal personnel that results in prompt settlement of accounts.
Identify and analyze payment patterns for assigned customer base; resolve unacceptable pay habits; obtain support from sales personnel for action taken.
Initiate appropriate action on unearned discounts and payment deductions; negotiate repayment where necessary.
Be responsive to individual customer needs for document distribution.
Identify and implement cost effective methods of improving payment performance so that divisional DSO goals are met.
Observe changes for assigned customer base and accurately modify customer master file.
Ensure that customer profile and comment screens contain current payment analysis information and special instructions.
Provide relief for other personnel as required.
Resolve credit exceptions and release orders, if applicable.
Ensure that remittance and receivable information is maintained in accordance with departmental procedures.
General month end duties.
Evaluate the existing system and recommend improvements. Prepare proposals and follow through to implementation.
Manage strong relationships with internal and external stakeholders: Head Office and Divisional Accounting, Sales, Documentation, Transportation Department, Customers, Financial institutions.