Credit & Collections Associate

STERIS Corporation•Mentor, OH

7d•$44,413 - $57,475•Hybrid

About The Position

The Credit & Collections Associate is responsible for the timely collection of Customer accounts receivable and for crediting qualifying Customers. This role involves identifying and coordinating the resolution of issues that delay payment and monitoring/assessing credit risk. The position works directly with Customers and internal departments including Sales, Customer Service, Sales Support, Service, Tax, Logistics, and Accounts Receivable.

Requirements

High School Diploma or GED in Business
Minimum one (1) year Credit/Collections or general business experience.
Experience with Microsoft Office suite of products
High degree of Customer focus
Excellent verbal and written communication skills
Ability to build relationships with other departments
Detail oriented
Excellent organizational, analytical and problem-solving skills
High level of professionalism and integrity
Ability to work effectively with all levels of the organization including senior management

Nice To Haves

Bachelor’s Degree (preferred) - finance, accounting or general business.
Experience using Oracle, HRC or similar ERP system is preferred

Responsibilities

Oversees the credit assessment, collection and ongoing maintenance of Customer accounts.
Assesses the creditworthiness of Customers and establishes/revises credit limits in accordance with corporate policies up to $50k-100k. Analyzes financial statements, interprets credit agency reports/ratings, and develops credit limit recommendations.
Runs a credit hold report multiple times per day and communicates to the appropriate internal parties the reasons orders remain on credit hold.
Contacts Customers directly regarding payment on open accounts receivable.
Identifies underlying issues delaying payment and coordinates the internal resources needed to resolve such issues. Works directly with both Customers and internal departments including Sales, Customer Service, Sales Support, Service, Tax, Logistics, and Accounts Receivable to resolve such issues.
Reconciles the entered/invoiced order to the Customer’s purchase order and payments received.
Prepares collection letters, spreadsheets and Customer account statements as needed.
Recommends to the Supervisor, Credit & Collections accounts to be charged off and/or placed with a third party for collection.
Produces summarized monthly accounts receivable aging reports, credit memo pending reports, and other reports as required.
Alerts the Supervisor, Credit & Collections of any credit concerns.
Meets individual goals as established by management, e.g. reduction of dollars past due.