Credit & Collections Analyst

Bentley Systems • Uwchlan Township, PA

3d • Hybrid

About The Position

The Credit & Collections team is a key component to Bentley’s overall Operations Advancement Organization. We are seeking a highly motivated individual to support our financial operations team in an administrative role supporting our North American Collections Team. If you have good communication skills, are well organized, possess strong communication and numeracy abilities combined with an ability to multitask and hold yourself accountable, then this is the role for you. Accuracy, good comprehension of complex processes and willingness to work under pressure at times are requirements. This is a great opportunity to join a collaborative team and develop your career within a multinational company.

Requirements

• 2+ years of administrative or operational experience in finance.
• Strong customer focus with a collaborative, team-oriented approach.
• Proactive problem-solver who uses initiative and creative thinking.

Nice To Haves

• Order-to-cash experience preferred.
• Experience with Workday ERP, Salesforce CRM, Power BI, ServiceNow, or similar systems preferred.

Responsibilities

• Deliver an extremely high level of user service by providing timely information, resolving disputes & SN requests, credits, and Cloud Services Statement corrections/adjustments.
• Triage inbound user account questions and resolve, if possible, prior to reassignment to appropriate Collector.
• Assistance with review and follow up of inbound requests from users, related to their account and invoices, working with Collections Analyst.
• Escalate user issues to Management, Collections Analyst and Account Managers when their intervention or awareness is required.
• Assist with administrative duties as needed.
• Perform Daily/Weekly/Monthly administrative tasks to support proactive Collection processes and clean Accounts Receivable data/reporting.
• Reconcile and initiate follow up on payment discrepancies.

Benefits

• An attractive salary and benefits package.
• A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed