Credit Collections Analyst

Aston Carter•La Vergne, TN

1d•$20 - $30•Hybrid

About The Position

The Credit Collections Analyst (AR Analyst) plays a key role in analyzing current and delinquent account balances, reconciling open accounts receivable, and driving resolution of past-due balances through reporting, analysis, and proactive communication. This role coordinates closely with clients, their customers, wholesalers, and internal stakeholders to resolve payment discrepancies, improve collection processes, and maintain accurate financial data within the accounts receivable and SAP systems.

Requirements

2–3 years of business experience, preferably in accounts receivable, credit analysis, or financial reconciliation.
Basic understanding of accounts receivable (AR) processes, including aging, collections, and reconciliation.
Strong analytical skills with the ability to review trend data, recognize exceptions, and interpret financial information.
Proficiency with computer systems and Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Hands-on experience using Microsoft Excel for financial reconciliation and analysis, including functions such as VLOOKUP and pivot tables.
Ability to perform complex reconciliations of accounts receivable and other open balances.
Strong verbal and written communication skills, using clear grammar, syntax, and professional formatting.
Demonstrated attention to detail and commitment to quality, with quick follow-up on outstanding items and study needs.
Strong customer focus and the ability to work professionally with clients, customers, wholesalers, and internal stakeholders.
Demonstrated adaptability, with the ability to handle day-to-day work challenges, adjust to multiple demands, and manage shifting priorities.
Resilience and flexibility in the face of challenges, maintaining professionalism during disagreements and collection discussions.
Interpersonal skills that support effective collaboration and negotiation with sponsors, practice sites, and internal teams.
Experience working with payment discrepancies, account resolution, collection analysis, and aging report review.

Nice To Haves

Experience working with SAP or similar financial systems to maintain and reconcile accounts receivable data.
Familiarity with cash flow concepts and the ability to propose offers or solutions to address cash flow issues.
Experience interfacing with sponsors, practice sites, wholesalers, and internal stakeholders to present different offers and solutions for accounts receivable challenges.
Ability to identify potential offers or arrangements that may support resolution of delinquent balances and escalate them appropriately.
Knowledge of cash applications and chargebacks processes and how they impact accounts receivable and collections.
Comfort working in a traditional office or remote environment, performing a large percentage of time on computer-based work.
General decision-making ability and familiarity with escalation and conflict resolution practices, even at a developing level.

Responsibilities

Analyze and address current and delinquent accounts, focusing on accounts receivable with significant outstanding balances and initiating appropriate collection activities.
Perform complex reconciliations of detailed accounts receivable accounts, ensuring that open balances are accurately identified and resolved.
Report and analyze accounts receivable accounts with significant outstanding balances, and proactively initiate collection efforts based on aging and trend data.
Ensure that accounts with open accounts receivable are communicated to project management efficiently and in a timely manner, and reconcile related account data on a monthly basis.
Review, update, and distribute the accounts receivable aging report to internal stakeholders to support decision-making and collection strategies.
Work with wholesalers to address past-due balances by using reporting and analysis on open balance details, and coordinate with internal teams to resolve outstanding issues.
Lead and participate in calls with clients, wholesalers, customers, and internal stakeholders to discuss account status, payment discrepancies, and resolution plans.
Coordinate with Cash Applications, Chargebacks, and Project Management teams to resolve issues affecting payment application, chargebacks, and project-related receivables.
Maintain the accuracy of financial information by calculating, reconciling, and updating accounts receivable data in SAP and related financial systems.
Ensure that accounts receivable account information is consistently accurate and up to date in the financial system, supporting reliable reporting and analysis.
Review accounts receivable reporting to identify potential offers or solutions that can improve cash flow and reduce delinquent balances.
Identify potential offers to address cash flow issues and escalate them to management as necessary for approval and implementation.
Communicate clearly and professionally with internal and external stakeholders regarding accounts receivable resolution, payment discrepancies, and collection status.
Implement process improvements where possible in accounts receivable, reconciliation, and collections workflows to enhance efficiency and reduce recurring issues.