Credit Collections Analyst

Aston Carter • La Vergne, TN

22h • $20 - $30 • Hybrid

About The Position

Join our team as a Credit Collections Analyst, where you will play a vital role in analyzing and addressing current and delinquent account balances. This remote position, based in either Dallas or LaVergne, requires strong communication and analytical skills to effectively coordinate between clients, their customers, and internal stakeholders to resolve payment discrepancies.

Requirements

• Basic understanding of AR processes and 2-3 years of relevant business experience.
• Analytical skills for reviewing trend data and recognizing exceptions.
• Proficiency in computer systems and Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Strong customer focus, with exceptional verbal and written communication skills.
• Attention to detail and quick follow-up on study needs, with a commitment to quality.
• Adaptability to handle day-to-day work challenges, manage multiple demands, and adjust to shifting priorities.
• Interpersonal skills for clear oral and written communication, using correct grammar, syntax, and format.

Nice To Haves

• Proficiency in Excel, including VLOOKUPs and Pivot Tables.
• Experience with SAP and financial reconciliation.
• Ability to perform collection analysis and manage accounts receivable aging reports.

Responsibilities

• Analyze and address current and delinquent accounts, ensuring timely and efficient communication of open accounts to project management.
• Perform complex reconciliations on detailed accounts receivable accounts, reporting and analyzing accounts with significant outstanding balances, and initiating collections.
• Review, update, and distribute the accounts receivable aging report.
• Discuss account resolution with clients, their customers, and internal stakeholders, leading calls and coordinating with Cash Applications, Chargebacks, and Project Management to resolve issues.
• Maintain the accuracy of financial information by calculating, reconciling, and updating SAP and A/R accounts.
• Correspond with clients, customers, and internal stakeholders to identify and escalate potential offers to management as necessary.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed