Credit & Collections Analyst

ITW • Houston, TX

4d • Onsite

About The Position

ITW Global Brands (ITWGB) specializes in servicing the Auto Aftermarket, selling car care products under the Black Magic®, Blue Coral®, Fast Orange®, Fix-A-Flat®, Genuine Innovations®, Gumout®, No Touch®, Permatex®, Rain-X®, Slime®, and Spray Nine® brands. These brands compete in the wiper blade, engine repair, hand cleaner, appearance, cleaners & degreasers, tire repair and performance products segments of the Automotive Aftermarket. Many of our brands are #1 in their respective categories. The Credit & Collections Analyst is responsible for accurate and timely cash application, collections management, billing adjustment and customer account maintenance. This role partners closely with Customer Service, Sales and Finance to ensure clean receivables, minimize bad debt exposure and support monthly accounting close activities. The position delivers consistent, high‑quality financial execution that enables the business to maintain strong cash flow and customer relationships. This position is based in our Houston, TX office.

Requirements

• 3+ years of experience in Accounts Receivable or related accounting role.
• Strong communication skills (clear, professional, customer‑focused).
• High attention to detail, accuracy and follow‑through.
• Advanced Excel (VLOOKUP/XLOOKUP, pivot tables).
• Ability to analyze account discrepancies, identify root causes and recommend solutions.
• Strong organizational skills; ability to manage high‑volume activity, multiple priorities and meet deadlines.
• Comfort working cross‑functionally with Sales, Customer Service and Finance.
• Ability to identify process improvements and support standardization.
• Must be able to work independently and obtain results with minimal supervision.

Nice To Haves

• Associate’s degree preferred; equivalent combination of training and relevant work experience will be considered.
• Experience with ERP systems and Business Intelligence tools preferred.

Responsibilities

• Accurately apply customer payments (cash, checks, ACH, wire, credit card) to accounts within daily operational standards including wires towards Accounts Receivable lockbox and accrual.
• Process invoices, credit memos, debit memos and adjustments.
• Maintain complete documentation for all transactions and account actions.
• Manage the end‑to-end collections process to recover past due balances.
• Maintain weekly/monthly Accounts Receivable aging reports and proactively reduce overdue accounts and bad debt risk.
• Partner with Sales and Customer Service to resolve disputes, short‑pays, payment discrepancies and invoice issues.
• Manage customer credit holds and support customer communication around past due exposure.
• Recommend customer credit limits through review of payment history, exposure and credit risk guidelines.
• Reconcile customer accounts, research variances and resolve unapplied cash or unidentified payments.
• Support monthly closing activities including journal entries and balance sheet reconciliations.
• Prepare standardized reports and metrics to support Finance leadership and AR performance tracking.
• Assist with documentation, process optimization and continuous improvement initiatives.
• Work closely with Customer Service on order release, payment issues and account holds.
• Partner with Sales Account Managers on dispute resolution, credit reviews and customer escalations.
• Collaborate with Accounting, Finance and other internal teams as needed.
• Provide professional, prompt customer support via email and phone.
• Contribute to efficiency, accuracy and workflow improvements across Accounts Receivable operations.
• Support other projects and initiatives as assigned.

Benefits

• benefits include paid vacation, sick, holiday and parental leave.
• ITW is an equal opportunity employer.
• We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
• As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
• All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
• We’re committed to investing in our people and supporting their growth through unique and relevant development opportunities at each stage throughout the employee life cycle.
• Our decentralized, entrepreneurial culture empowers you to think and act like a business owner.
• We aspire for everyone to perform to their full potential and value the unique and diverse perspectives, experiences and ideas that make us better together.
• The ITW Business Model gives us the tools to focus on what’s most important, and we’re grounded in our values of Integrity, Simplicity, Trust, Respect and Shared Risk.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees