Credit/Collection Spec.

United Electric Supply•New Castle, DE

8d•Onsite

About The Position

As the curator of collections within a B2B environment, you hold the key to striking a delicate balance between effective customer relationship management and successful payment collection. In addition, you play a pivotal role in promptly addressing any billing errors or disputes related to account balances, collaborating closely with the relevant internal departments to swiftly resolve such issues.

Requirements

Strong organization and communication skills needed to implement collection action resulting in optimal statistical performance.
Ability to effectively interact and negotiate with both internal and external customers during difficult situations in a highly professional and influential manner.
Ability to initiate and assist in the development of action plans for both individual and team projects.
Ability to analyze data and present solutions to complex problems involving internal and external customers.
High proficiency in Microsoft Office Suite, expertise in Excel preferred.
Minimum of 2 years of Credit Experience, five years preferred.

Nice To Haves

Bachelor’s degree preferred in Accounting or business-related field.
Experience in construction industry is a plus.

Responsibilities

Reviews the status of delinquent accounts and initiates collection action as appropriate.
Reviews accounts daily and notifies credit manager of cases requiring special handling.
Assists with determining customer credit status by utilizing Credit Safe report and other required applications.
Initiates appropriate follow-up action on mail returned as undeliverable.
Research disputed account balances. Informs sales of any billing errors or disputes and works with the Billing and Cash Application specialists to resolve the issues.
Communicates with the customer, salespersons, and branch manager regarding account status.
Maintains related data files and produces reports and statistics as required.
Works closely with all internal departments, combining individual efforts to better serve the customer.
Compiles, reviews, and sets credit limits for new customers applying for credit in their assigned area.
Creates or assists in the development of documented processes and procedures.
Performs other duties as obvious or assigned.
Adhere to all United Electric health, safety, and environmental policies.
Act in a safe and positive manner always, ensure that those around you do not put themselves or others at risk. Your personal safety is your responsibility.
Complete an accident/Incident report for any safety and/or health infractions that occur or is witnessed.
Support all United Electric health, safety, and environmental policies for all employees within your branch.