Casual Credit Clerk II - Yorkton Admin

Co-op • Yorkton, SK

42d • Onsite

About The Position

This is a casual position in the Yorkton Admin Office. The Credit Clerk II is responsible for delivering legendary service to make all guests of our Co-op feel “at home here”. Reporting to the Credit Manager, the primary responsibility is performing collection activities on assigned aging accounts. This includes making calls, sending letters and/or emails, updating collection activities on customer profiles, updating notes on the internal system, preparing collection follow-up reports, and efficiently dealing with customer concerns and escalations. The role also involves completing credit application processing and maintaining customer credit applications, which includes obtaining credit bureau reports, requesting and following up on credit reference requests, and compiling completed credit files/related documents for review/decision. Additionally, the Credit Clerk II will perform various activities on internal accounts as assigned by the Credit Manager, such as processing and posting monthly payments, reconciliation, adjustment entries, documentation, and credit card authorization and transaction follow-ups.

Requirements

• A Business Diploma, Office Certificate, National Collector Micro Certificate (Credit Institute of Canada), or equivalent experience
• Advanced understanding of MS Office (Excel, Word, Outlook) with advanced computer skills
• Highly organized and a high degree of attention to detail
• Excellent communication (verbal and written) and problem-solving skills
• Honest and trustworthy, results-oriented, maintains confidentiality and strives to be the best in what you do
• Believes in building relationships and collaborating to deliver solutions that matter most, and recognizes the value that different perspectives bring to meet shared objectives
• Physically able to do heavy lifting of 40 lbs and kneel

Nice To Haves

• Commercial Credit Admin Program would be considered an asset
• 1-2 years experience in an Administrative role would be preferred

Responsibilities

• Performing collection activities on assigned aging accounts which includes making calls, sharing letters and/or emails, updating collection activities on customer profile, updating notes on internal system, preparing collection follow up report and dealing with customer concerns and escalations efficiently.
• Dealing assertively with any customer concerns/ escalations and providing efficient solutions as a part of exceptional customer service to all external and internal customers.
• Completing credit application processing and maintaining customer credit applications which includes obtaining credit bureau reports, requesting and following up on credit reference requests, and compiling completed credit files/ related documents to submit for review/decision.
• Performing various activities on the internal accounts as assigned by the Credit Manager, which includes process and post monthly payments, reconciliation, adjustment entries, documentation, credit card authorization and transaction follow ups etc.

What This Job Offers

• Career Level: Mid Level
• Education Level: Associate degree