Credit Card Specialist

Guaranty Bank & Trust•Belzoni, MS

just now

About The Position

The purpose of this job is to be the link between branches and the credit card department by providing support to branches for daily credit card maintenance, posting payments, filing and working credit card disputes, issuing new accounts and working fraud alerts.

Requirements

Required – High School Diploma or equivalent.
Required – 0 to 1 years of experience in banking or a related area.
Accountability (core value) – Always do what we say and hold one another accountable.
Accuracy – Thorough with strict attention to detail; does work right the first time; identifies and corrects errors; produces complete and error free work.
Active Listening – Gives full attention to what others are saying, attentive to others’ ideas and concerns; asks questions to clarify understanding.
Conceptual Thinking – Notices similarities between different and apparently unrelated situations.
Confidentiality (Core Value) – Always maintains strict confidentiality.
Community Development (Core Value) – Always committed to community development.
Critical Thinking – Apply rules and logic to situations; considers factors beyond the initial information given.
Data entry – Proficient alpha/numeric data entry skills.
Detail oriented – Concentrates on routing work details; carefully monitors and examines one’s own and others’ work; ensures accuracy in documentation and data.
Ethical Conduct – Conducts oneself consistently with sound banking practices and standards, upholding the values of Guaranty Bank.
Integrity (Core Value) – Always act with integrity and honesty.
Respect (Core Value) – Always treats others with respect.

Nice To Haves

Preferred – Post –secondary certificate or degree, experience will be considered.
Preferred – 2 to 5 years of experience in banking or a related area.

Responsibilities

Review incoming branch payments. Perform a check-back and posting the payments to the various different credit card accounts.
Receive, work and respond to all general inquiries received from other departments in the bank.
Receive, work and update all other departments relevant on confirmed fraud cases from initiation to completion.
Receive, work and issue all new accounts approved by either the commercial lending or consumer lending departments.
Provide support to other employees in a professional and respectable manner if and when needed.
Clearly communicate time off with management to avoid negatively affecting any workflow or process.
Answer calls and emails from employees in a timely manner.
Maintains confidentiality with exposure to confidential information and must not discuss bank business with others and only internally with employees on a need-to-know business basis.
Ensure bank is in compliance with federal banking regulations including, but not limited to Bank Secrecy Act, OFAC, Community Reinvestment Act, American with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, the Truth-In-Lending Act, the Fair Credit Billing Act, the Equal Credit Opportunity Act, the Fair Credit Reporting Act, the Electronic Funds Transfer Act, the Consumer Financial Protection Bureau Act, the Federal Reserve’s “lettered” regulations, and Credit Card Specialist roles and responsibilities relating to each act.
Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully
Acknowledge and greet customers with a smile, call customers by their name, ask if they need any additional assistance, thank customers at end of every conversation
Ensure continuing development of professional relationships with management and colleagues.
Follow all bank policies and procedures
Answer and assist incoming callers with questions and requests, subsequently route callers, as appropriate.
Receive incoming bank visitors and assist in directing them appropriately.
Work overtime, as needed.
Follow all bank policies and procedures
Provide assistance to other departments as needed.
Perform other duties that may be assigned and requested.