Credit Card Collector

First Financial Bank NA • Terre Haute, IN

just now • Onsite

About The Position

If you are a detail-oriented and driven professional who enjoys problem-solving and helping clients resolve financial challenges, our Collector – Credit Cards position could be an excellent fit. This role plays a key part in maintaining the bank’s financial health by managing delinquent credit card accounts and building productive customer relationships. Join a team that values integrity, accountability, and client success—and where your work makes a meaningful impact every day.

Requirements

• High school diploma or equivalent
• Prior banking or collection experience preferred
• Working knowledge of Microsoft Word, Excel, and other relevant software
• Strong verbal and written communication skills
• Attention to detail and strong organizational skills
• Ability to problem-solve and work independently
• Familiarity with financial counseling processes and recovery best practices
• Ability to commute to the primary work location and occasionally to other work locations within driving distance.
• Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
• Ability to review information and details at close range (within a few feet).

Nice To Haves

• Prior banking or collection experience preferred
• Familiarity with financial counseling processes and recovery best practices

Responsibilities

• Resolve Delinquencies: Act as the primary contact for credit card accounts deemed delinquent, managing collections with professionalism and empathy.
• Provide Solutions: Answer incoming calls to assist customers with balance and transaction questions. Contact customers via phone, mail, or in person to discuss overdue payments, explore financial counseling options, and work out repayment plans.
• Process Recoveries: Track, post, and manage recovery payments for charged-off credit card accounts.
• Collaborate with Counsel: Provide documentation and case support to external collection attorneys and agencies as needed.
• Negotiate Settlements: Work with customers and credit counseling services to negotiate and process settlements on past-due accounts.
• Maintain Records: Assemble charge-off files and ensure all documentation is complete and accurate.
• Stay Compliant: Apply thorough knowledge of the CARD Act and ensure all activities comply with regulatory and bank-specific policies.

Benefits

• Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
• Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
• Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
• Growth Opportunities: Tuition assistance and professional development programs.
• A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED